Places for People Group: how does this landlord perform?
Places for People Group owns 63,913 social homes in 229 English local authority areas (31 March 2026), most of them in Huntingdonshire (6,115). In 2024/25, 64.3% of its tenants were satisfied with the overall service (England median 71.8%), up from 58.2% in 2023/24; 0.1% of homes did not meet the Decent Homes Standard; 47.1% of routine repairs were done within its target. Regulator's consumer grade: C1 (26 March 2025). Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 64.3% | 58.2% | 71.8% |
| Satisfied with repairs (TP02) | 63.8% | 64.1% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 54.6% | 52.7% | 69.5% |
| Home is well maintained (TP04) | 61.9% | 59.2% | 71.9% |
| Home is safe (TP05) | 70.7% | 73.6% | 77.6% |
| Landlord listens and acts (TP06) | 61.5% | 50.4% | 61.6% |
| Satisfied with complaints handling (TP09) | 27.5% | 22.8% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 55.8% | 53.4% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.1% | 0.1% | 0.5% |
| Non-emergency repairs within target (RP02) | 47.1% | 57.0% | 82.5% |
| Emergency repairs within target (RP02) | 81.3% | 90.3% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 29.2 | 20.6 | 53.9 |
| Stage one complaints answered in time (CH02) | 60.4% | 65.4% | 89.9% |
| Gas safety checks done (BS01) | 99.5% | 99.5% | 100.0% |
| Fire risk assessments done (BS02) | 100.0% | 99.7% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 48.9 | 17.4 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (2,459 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://www.placesforpeople.co.uk/about-us/who-we-are/ten....
Regulator's grades
| Consumer standards (C1–C4) | C1, 26 March 2025 |
|---|---|
| Governance (G1–G4) | G1, 28 January 2026 |
| Financial viability (V1–V4) | V2, 28 January 2026 |
| Latest engagement | Stability Check (28 January 2026) |
Other landlords covered by the same judgement: Origin Housing 2 Limited, Origin Housing Limited, Places for People Homes Limited, Places for People Living+ Limited, Rosewood Housing Limited, South Yorkshire Housing Association Limited, Alliance Housing Association (South Yorkshire) Limited, Elim Housing Association Limited.
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Huntingdonshire | 6,115 | 47% | 130 |
| Sheffield | 2,600 | 5% | 14 |
| Bristol | 2,546 | 6% | 87 |
| Derby | 2,528 | 12% | 31 |
| Preston | 2,368 | 17% | 22 |
| Kingston upon Hull | 2,134 | 6% | 28 |
| Chorley | 2,082 | 26% | 35 |
| Milton Keynes | 1,525 | 5% | 20 |
| Newcastle upon Tyne | 1,506 | 4% | 10 |
| Bradford | 1,456 | 4% | 11 |
| Nottingham | 1,419 | 4% | 29 |
| Bolton | 1,328 | 5% | 15 |
| Leeds | 1,291 | 2% | 19 |
| Manchester | 1,144 | 2% | 19 |
| Blackburn with Darwen | 1,115 | 9% | 9 |
214 more areas
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Elim Housing Association
- Places for People Homes
- Places for People Living+
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.