Who owns the social housing in Hertsmere?
Hertsmere has 8,149 social homes owned by 34 landlords: the council owns 147 (31 March 2025) and housing associations and other registered providers 8,002 (31 March 2026). The largest is Clarion Housing Group with 4,560 (56%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Hertsmere) ranges from 53.8% (Notting Hill Genesis) to 82.0% (Paradigm Housing Group). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Hertsmere
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Clarion Housing Group | 4,560 (56%) | 70 | 63.7% | 0.6% | 76.3% | 52.7 | C2 |
| Peabody Trust | 1,644 (20%) | 0 | 58.7% | 0.1% | 73.5% | 65.7 | C2 |
| Notting Hill Genesis | 289 (4%) | 0 | 53.8% | 0.4% | 73.2% | 108.3 | C3 |
| Hightown Housing Association | 288 (4%) | 0 | 68.3% | 0.0% | 93.7% | 42.4 | not graded |
| Watford Community Housing Trust | 171 (2%) | 0 | 71.6% | 0.2% | 58.8% | 24.9 | not graded |
| Hertsmere Council council | 147 (2%) | — | — | — | — | — | not graded |
| Paradigm Housing Group | 140 (2%) | 0 | 82.0% | 0.7% | 86.8% | 55.2 | not graded |
| Sanctuary Housing Association | 129 (2%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Pine Ridge Housing Association | 118 (1%) | 0 | — | — | — | — | not graded |
| Home Group | 111 (1%) | 2 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| Metropolitan Housing Trust | 100 (1%) | 2 | 67.7% | 2.9% | 83.4% | 115.7 | C2 |
| Housing 21 | 79 (1%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Origin Housing | 64 (1%) | 0 | 63.6% | 0.9% | 87.2% | 88.6 | not graded |
| Places for People Group | 53 (1%) | 2 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| Tamil Community Housing Association | 36 (0%) | 0 | — | — | — | — | not graded |
10 more landlords
| The Industrial Dwellings Society (1885) | 34 (0%) | 0 | 68.1% | 7.9% | 85.9% | 45.3 | C2 |
| Sapphire Independent Housing | 30 (0%) | 0 | — | — | — | — | not graded |
| YMCA Chiltern Group | 24 (0%) | 0 | — | — | — | — | not graded |
| Thrive Homes | 20 (0%) | 0 | 74.8% | 0.1% | 73.1% | 134.0 | not graded |
| Sovereign Network Group | 19 (0%) | 0 | 63.1% | 2.1% | 68.6% | 97.2 | C2 |
| Auckland Home Solutions | 17 (0%) | 0 | — | — | — | — | not graded |
| Settle Group | 17 (0%) | 0 | 74.7% | 0.0% | 69.5% | 95.6 | not graded |
| Arhag Housing Association | 16 (0%) | 16 | — | — | — | — | not graded |
| Falcon Housing Association C.I.C | 10 (0%) | 0 | — | — | — | — | not graded |
| B3 Living | 10 (0%) | 0 | 84.7% | 0.5% | 84.0% | 78.1 | C1 |
* Housing associations only, homes in Hertsmere (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
9 smaller landlords with fewer than 10 homes here (23 homes)
First Garden Cities Homes, Amplius Living, Habinteg Housing Association, Innisfree Housing Association, The Guinness Partnership, Golden Lane Housing, Southern Housing, London & Quadrant Housing Trust, Progress Housing Group
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 95% of the social homes in Hertsmere belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in East of England.