Who owns the social housing in East Hertfordshire?
East Hertfordshire has 10,666 social homes owned by 35 landlords: the council owns 28 (31 March 2025) and housing associations and other registered providers 10,638 (31 March 2026). The largest is Sovereign Network Group with 3,877 (36%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only East Hertfordshire) ranges from 58.7% (Peabody Trust) to 84.7% (B3 Living). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in East Hertfordshire
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Sovereign Network Group | 3,877 (36%) | 156 | 63.1% | 2.1% | 68.6% | 97.2 | C2 |
| Clarion Housing Group | 3,256 (31%) | 41 | 63.7% | 0.6% | 76.3% | 52.7 | C2 |
| Paradigm Housing Group | 699 (7%) | 0 | 82.0% | 0.7% | 86.8% | 55.2 | not graded |
| Hightown Housing Association | 495 (5%) | 0 | 68.3% | 0.0% | 93.7% | 42.4 | not graded |
| Peabody Trust | 471 (4%) | 0 | 58.7% | 0.1% | 73.5% | 65.7 | C2 |
| B3 Living | 433 (4%) | 0 | 84.7% | 0.5% | 84.0% | 78.1 | C1 |
| Metropolitan Housing Trust | 238 (2%) | 1 | 67.7% | 2.9% | 83.4% | 115.7 | C2 |
| Sage Rented | 219 (2%) | 0 | 66.7% | 0.0% | 67.9% | 26.7 | not graded |
| Home Group | 166 (2%) | 0 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| Sanctuary Housing Association | 125 (1%) | 2 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Settle Group | 90 (1%) | 0 | 74.7% | 0.0% | 69.5% | 95.6 | not graded |
| Sage Homes RP | 70 (1%) | 0 | 86.2% | 0.0% | 75.7% | 21.5 | not graded |
| Origin Housing | 63 (1%) | 0 | 63.6% | 0.9% | 87.2% | 88.6 | not graded |
| Anchor Hanover Group | 58 (1%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Housing 21 | 55 (1%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
10 more landlords
| Legal & General Affordable Homes (AR) | 45 (0%) | 0 | 68.5% | 0.0% | 87.1% | 36.2 | C1* |
| Chelmer Housing Partnership | 42 (0%) | 0 | 77.8% | 0.1% | 70.4% | 81.6 | not graded |
| Sparrow Shared Ownership | 31 (0%) | 0 | — | — | — | — | C1* |
| YMCA Chiltern Group | 29 (0%) | 0 | — | — | — | — | not graded |
| Legal & General Affordable Homes | 28 (0%) | 0 | 79.6% | 0.0% | 86.1% | 26.8 | C1* |
| East Hertfordshire Council council | 28 (0%) | — | — | — | — | — | not graded |
| Notting Hill Genesis | 27 (0%) | 0 | 53.8% | 0.4% | 73.2% | 108.3 | C3 |
| Hastoe Housing Association | 26 (0%) | 1 | 63.9% | 0.4% | 80.3% | 46.9 | C2 |
| Places for People Group | 23 (0%) | 1 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| First Garden Cities Homes | 20 (0%) | 0 | 64.0% | 0.0% | 93.6% | 55.3 | C2 |
* Housing associations only, homes in East Hertfordshire (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
10 smaller landlords with fewer than 10 homes here (52 homes)
Inclusion Housing Community Interest Company, English Rural Housing Association, Golden Lane Housing, Braughing Housing Association, The Papworth Trust, Newarch Homes, Park Properties Housing Association, Bespoke Supportive Tenancies, First Priority Housing Association, Thrive Homes
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 99% of the social homes in East Hertfordshire belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in East of England.