Who Runs It

Social landlords in England

366 social landlords — 160 councils and 206 housing associations and other registered providers — with their homes, the share of tenants satisfied with the overall service in 2024/25 and the regulator's consumer grade. Median satisfaction across the 353 landlords that reported: 71.8%. Source: Regulator of Social Housing.

Data: housing association homes 31 March 2026, council homes 31 March 2025, Tenant Satisfaction Measures 2024/25, regulator grades 28 October 2026 · calculated 7 November 2026 · Methodology and sources

LandlordHomesSatisfied overall 2024/25Complaints per 1,000Repairs on timeConsumer grade
Clarion Housing Group108,55663.7%52.776.3%C2
Peabody Trust93,17058.7%65.773.5%C2
Sanctuary Housing Association85,36863.9%114.069.6%C1
London & Quadrant Housing Trust85,23553.5%125.571.1%C2
Sovereign Network Group79,13563.1%97.268.6%C2
Southern Housing69,36263.0%98.272.9%C2
The Guinness Partnership65,20167.7%56.178.3%C1
The Riverside Group64,31366.6%88.676.1%not graded
Places for People Group63,91364.3%29.247.1%C1
Birmingham City Council council58,65258.5%93.782.6%not graded
Leeds City Council council52,56966.0%34.493.1%C2
Platform Housing Group49,64864.6%72.962.3%not graded
Notting Hill Genesis48,31053.8%108.373.2%C3
Home Group48,10168.2%68.475.3%C2
Metropolitan Housing Trust46,18667.7%115.783.4%C2
Abri Group45,74174.5%69.994.7%C2
Bromford Flagship45,70884.1%70.770.2%not graded
Orbit Group41,08065.6%87.067.4%not graded
Torus6241,00973.8%57.897.5%C1
LiveWest Homes39,00685.9%47.877.1%not graded
Sheffield City Council council38,12267.6%66.270.9%C3
Anchor Hanover Group37,78286.1%46.078.5%C3
Together Housing Group37,63380.6%56.589.0%C1
Amplius Living37,06961.8%114.467.4%C2
Southwark Council council37,06258.2%150.980.0%C3
Stonewater36,92661.8%106.074.6%C2
Aster Group36,17479.1%48.284.0%C1
Thirteen Housing Group35,78977.0%57.777.2%C1
Jigsaw Homes Group35,66368.9%41.880.1%not graded
Vivid Housing35,41073.3%92.060.5%not graded
Hyde Housing Association33,76465.5%99.784.8%C1
Vico Homes33,54184.6%11.594.0%C1
Karbon Homes33,02881.5%74.059.3%C1
The Housing Plus Group32,88280.2%69.680.5%C2
Flagship Housing32,81775.6%84.972.9%not graded
Midland Heart30,51078.7%59.888.1%C1
Onward Group30,35368.3%62.781.8%C1
Citizen Housing Group30,19265.6%137.181.7%C1
Gentoo Group28,87475.5%16.167.0%C1
Sandwell Metropolitan Borough Council council27,71767.0%33.475.7%C3
Bristol City Council council26,79964.5%58.489.9%C3
Your Housing Group26,55575.0%89.738.1%C2
London Borough of Islington council25,73766.5%68.176.4%C3
A2Dominion Housing Group25,21260.7%199.973.9%not graded
Newcastle City Council council24,68148.6%17.089.7%C3
GreenSquareAccord24,63058.2%194.176.6%C2
Nottingham City Council council23,81559.5%41.783.3%C2
London Borough of Lambeth council23,34847.2%131.485.4%C2
Great Places Housing Group23,26670.8%98.178.4%C1
London Borough of Camden Council council23,25771.0%106.684.5%not graded
Kingston upon Hull City Council council22,94472.4%37.967.7%not graded
Paragon Asra Housing22,63464.8%97.484.1%C1
Walsall Housing Group22,24277.2%32.281.9%C1
Housing 2121,94489.8%12.997.3%C1
Kirklees Metropolitan Borough Council council21,59957.0%36.284.2%C3
London Borough of Hackney council21,55257.4%129.488.6%C3
Incommunities21,51070.1%128.285.9%C2
Wigan Council council21,31163.1%43.482.5%not graded
Wolverhampton City Council council21,30266.4%25.495.4%C2
Dudley Metropolitan Borough Council council20,73169.5%40.096.8%not graded
Accent Group20,21664.1%72.281.3%not graded
Rotherham Metropolitan Borough Council council20,07678.2%17.796.7%not graded
Royal Borough of Greenwich council20,07066.0%72.967.2%not graded
City of Doncaster Council council19,89881.0%58.068.7%not graded
Moat Homes19,81467.2%155.641.3%C2
Leicester City Council council19,40764.5%34.273.2%C3
East Midlands Housing Group19,38967.5%127.877.2%C1
Paradigm Housing Group19,18082.0%55.286.8%not graded
Bolton at Home19,16266.3%68.979.7%C2
Yorkshire Housing19,09566.3%82.872.3%C1
London Borough of Newham council19,03270.8%173.983.8%C4
Gateshead Metropolitan Borough Council council18,50664.3%35.282.5%C2
Believe Housing18,41378.1%39.987.1%not graded
ForHousing17,94673.5%145.995.0%not graded
Barnsley Metropolitan Borough Council council17,92175.2%67.185.7%C1
bpha17,56571.8%38.566.6%C1
London Borough of Wandsworth council17,46864.7%12.781.4%C3
Stoke on Trent City Council council17,274—74.977.9%C2
London Borough of Barking and Dagenham council16,04653.7%22.989.8%not graded
Southampton City Council council15,89662.2%17.758.3%C3
South Tyneside Council council15,83465.1%48.891.9%not graded
Beyond Housing15,68767.1%32.660.5%not graded
Portsmouth City Council council15,58583.6%16.184.7%C3
Haringey London Borough Council council15,41547.7%111.161.9%C4
Manchester City Council council15,19260.1%63.364.2%C2
Chelmer Housing Partnership15,12677.8%81.670.4%not graded
Plymouth Community Homes14,85683.2%42.680.7%C2
London Borough of Lewisham council14,66050.8%99.368.9%not graded
Eastlight Community Homes14,24472.7%39.462.0%C1
Norwich City Council council14,08571.1%65.387.1%C1
North Tyneside Council council14,07670.6%23.294.3%not graded
Bernicia Group14,01580.5%63.377.7%not graded
Wythenshawe Community Housing Group13,92076.9%25.685.2%not graded
Plus Dane Housing13,55872.6%81.574.5%C2
One Vision Housing13,55785.5%49.987.5%C1
London Borough of Hounslow council13,44769.6%59.375.4%C2
London Borough of Croydon council13,34752.8%71.990.6%not graded
Livv Housing Group13,29069.3%37.282.7%C1
Cross Keys Homes13,21891.6%5.596.7%C1
Curo Group (Albion)13,11470.3%97.190.8%C1
Magenta Living12,77281.7%76.087.3%C1
Brighton and Hove City Council council12,68067.0%66.147.2%C3
Derby City Council council12,51785.0%51.885.9%C1
City of Westminster Council council12,42966.5%66.883.5%C1
Milton Keynes Council council12,40953.1%47.599.7%C2
Lincolnshire Housing Partnership12,16379.9%31.247.8%C2
Rochdale Boroughwide Housing12,13676.6%39.382.3%not graded
London Borough of Hammersmith and Fulham council11,98362.7%145.286.2%C1
London Borough of Tower Hamlets council11,98260.1%84.075.6%C3
Stockport Metropolitan Borough Council council11,86889.4%38.376.8%C1
One Manchester11,73071.7%99.088.8%C1
Ongo Homes11,61166.9%46.269.6%not graded
First Choice Homes Oldham11,56478.5%72.776.2%C2
West Northamptonshire Council council11,53767.5%64.993.0%C3
Regenda11,43776.6%56.092.5%C1
East Riding Of Yorkshire Council council11,41277.7%26.199.0%C2
London Borough of Ealing council11,25956.2%47.982.6%C2
Progress Housing Group11,08176.3%71.284.0%not graded
Connexus Homes10,91976.8%34.387.6%C3
Basildon Borough Council council10,86354.1%86.855.9%C4
Nottingham Community Housing Association10,82578.2%76.872.2%C1
Cornwall Council council10,54468.8%102.760.7%C2
Futures Housing Group10,51275.5%55.592.4%not graded
London Borough of Hillingdon council10,48759.0%44.685.7%C2
London Borough of Enfield council10,45561.6%51.887.5%C1
Swindon Borough Council council10,38153.6%56.680.3%C3
Dacorum Borough Council council10,24056.3%57.890.5%C2
London Borough of Waltham Forest council10,19862.1%59.178.8%C2
Solihull Metropolitan Borough Council council9,82577.2%43.081.6%not graded
Thurrock Council council9,79069.2%65.396.3%not graded
Settle Group9,76674.7%95.669.5%not graded
Somerset Council council9,68279.0%38.389.8%not graded
Sage Homes RP9,68086.2%21.575.7%not graded
Bournemouth, Christchurch and Poole Council council9,61281.2%14.083.1%C1
Aspire Housing9,30378.0%69.659.4%C1
London Borough of Havering Council council9,14744.5%82.595.0%not graded
Fairhive Homes9,13782.9%72.280.1%not graded
London Borough of Barnet council9,11559.4%79.659.0%C1
Harlow District Council council9,05055.3%59.389.2%C3
Livin Housing8,98391.0%16.686.3%C1
Welwyn Hatfield Borough Council council8,81765.2%101.085.0%not graded
Mosscare St. Vincent's Housing Group8,73372.9%41.677.4%C1
Chesterfield Borough Council council8,72865.9%46.274.7%C2
Magna Housing8,64660.0%64.049.5%not graded
Heylo Housing Registered Provider8,592———not graded
West Kent Housing Association8,58974.5%41.580.0%not graded
North Yorkshire Council council8,56069.1%36.568.8%C3
Hightown Housing Association8,49668.3%42.493.7%not graded
Crawley Borough Council council8,23172.8%37.891.1%C2
Northumberland County Council council8,22068.3%30.799.3%C4
North Northamptonshire Council council8,08267.0%46.359.9%C2
London Borough of Brent council8,08047.8%62.277.9%C3
Oxford City Council council8,06277.4%48.997.3%not graded
The Havebury Housing Partnership8,03281.8%35.687.1%C1
Richmond Housing Partnership8,01961.1%134.480.1%not graded
Salix Homes7,92479.3%54.582.8%C1
Golding Homes7,90268.6%64.862.3%C1
Soha Housing7,86080.5%98.686.7%not graded
Stevenage Borough Council council7,83466.9%88.787.0%C2
City of Lincoln Council council7,78068.2%52.889.1%not graded
Bury Metropolitan Borough Council council7,77070.6%7.978.8%not graded
Ipswich Borough Council council7,76477.6%27.074.8%C3
Cambridge City Council council7,71973.0%36.892.4%C2
North East Derbyshire District Council council7,64084.4%11.597.4%C1
Freebridge Community Housing7,60766.0%50.357.1%C2
Luton Borough Council council7,59270.4%32.083.3%not graded
City of York Council council7,48159.9%15.981.5%C2
Irwell Valley Housing Association7,46165.6%103.977.9%C1
Halton Housing7,45574.4%46.985.4%not graded
Sage Rented7,38166.7%26.767.9%not graded
Newlon Housing Trust7,31761.2%114.871.8%C2
Westward Housing Group7,29979.6%69.683.2%not graded
NSAH (Alliance Homes)7,28473.8%89.356.2%C2
Selwood Housing Society7,19686.8%56.285.2%not graded
Origin Housing7,11163.6%88.687.2%not graded
Broadacres Housing Association7,02387.4%47.169.4%C1
Community Gateway Association7,02186.2%24.079.5%C1
Royal Borough of Kensington and Chelsea council7,00868.2%84.385.1%C3
Acis Group6,93580.4%35.799.9%not graded
Reading Borough Council council6,82971.2%67.982.1%C3
Trent & Dove Housing6,82381.8%20.766.3%C2
Saffron Housing Trust6,77474.0%77.966.3%C1
Castles & Coasts Housing Association6,75376.9%25.992.2%not graded
Wandle Housing Association6,71249.8%195.667.0%C2
Weaver Vale Housing Trust6,69984.0%30.668.4%C1
Rooftop Housing Group6,67165.9%41.863.2%C2
Ashfield District Council council6,59479.8%14.489.2%not graded
Bassetlaw District Council council6,54676.8%36.299.3%C2
Watford Community Housing Trust6,51271.6%24.958.8%not graded
Phoenix Community Housing Association (Bellingham and Downham)6,49174.7%50.695.5%C2
Southway Housing Trust (Manchester)6,46970.5%67.282.8%C2
Epping Forest District Council council6,37673.2%42.877.4%not graded
Mansfield District Council council6,30468.0%41.379.2%C2
Raven Housing Trust6,27884.0%113.380.9%C1
Saxon Weald6,26781.4%43.479.1%C2
Southend on Sea City Council council6,09869.8%82.066.8%C3
Colchester City Council council6,06672.6%47.988.0%not graded
London Borough of Sutton council6,02469.9%19.974.9%C1
Housing Solutions5,99384.0%37.665.5%C1
Cottsway Housing Association5,97084.9%54.569.9%not graded
Slough Borough Council council5,95545.1%55.980.3%C3
The Community Housing Group5,95276.1%131.778.2%C2
South Kesteven District Council council5,89861.1%39.868.0%C2
Cobalt Housing5,84065.1%58.486.6%C1
Muir Group Housing Association5,81182.8%143.875.8%not graded
Great Yarmouth Borough Council council5,79674.6%24.088.7%not graded
West Lancashire Borough Council council5,79462.5%53.085.6%C1
South Cambridgeshire District Council council5,76278.6%17.094.7%not graded
Red Kite Community Housing5,72575.4%49.081.2%not graded
Warwick District Council council5,69158.2%24.480.5%C3
Gravesham Borough Council council5,64071.1%22.789.5%not graded
Nuneaton And Bedworth Borough Council council5,62577.6%51.641.9%C3
Newark and Sherwood District Council council5,62177.2%62.390.5%C2
Broadland Housing Association5,61462.3%64.881.5%C2
Central Bedfordshire Council council5,54260.9%58.059.8%C3
Redditch Borough Council council5,54156.7%22.465.7%C3
Coastline Housing5,50283.3%10.979.1%C1
Calico Homes5,48174.4%45.782.2%C2
Poplar Housing And Regeneration Community Association5,47784.1%79.996.9%C1
Charnwood Borough Council council5,43068.7%50.656.5%C2
Wiltshire Council council5,35172.3%19.584.2%not graded
Cheshire Peaks & Plains Housing Trust5,30572.9%42.971.2%C1
Cheshire West and Chester Council council5,30565.5%87.075.6%not graded
New Forest District Council council5,25184.3%13.093.7%not graded
Darlington Borough Council council5,24079.4%31.378.4%not graded
Thrive Homes5,24074.8%134.073.1%not graded
Guildford Borough Council council5,21761.1%59.980.1%C1
Hastoe Housing Association5,17863.9%46.980.3%C2
Greatwell Homes5,17179.7%33.986.7%C1
Ashford Borough Council council5,15759.2%88.673.6%C3
B3 Living5,14784.7%78.184.0%C1
Winchester City Council council5,13975.8%22.684.6%C3
Canterbury City Council council5,13072.6%33.784.2%C3
South Yorkshire Housing Association5,12577.1%63.589.9%not graded
Cannock Chase District Council council5,014—9.073.8%not graded
Stroud District Council council4,98967.3%28.586.6%not graded
Bolsover District Council council4,93986.0%19.088.9%C2
Blackpool Borough Council council4,87279.2%32.692.3%not graded
Gloucester City Homes4,81974.8%60.475.9%not graded
London Borough of Harrow council4,79052.1%79.747.6%not graded
Waverley Borough Council council4,77771.8%60.684.5%C2
Leeds Federated Housing Association4,74379.4%113.298.3%not graded
Exeter City Council council4,73475.6%42.288.5%not graded
Two Rivers Housing4,70379.5%28.057.0%C1
London Borough of Redbridge council4,67465.8%55.093.4%not graded
St Albans City and District Council council4,67354.3%43.079.3%C2
Cheltenham Borough Council council4,58780.2%49.294.6%not graded
Inclusion Housing Community Interest Company4,57588.7%13.087.4%not graded
Dover District Council council4,47977.3%34.791.4%C2
Royal Borough of Kingston Upon Thames council4,46364.0%48.195.1%C3
Broxtowe Borough Council council4,38371.0%68.381.5%C3
Ocean Housing Group4,36377.3%53.577.0%not graded
East Suffolk Council council4,33474.5%30.682.7%C3
Hexagon Housing Association4,31848.8%104.188.6%C2
Tamworth Borough Council council4,29960.2%44.980.9%C3
Dartford Borough Council council4,20273.6%17.677.4%not graded
Bromsgrove District Housing Trust4,19775.4%25.284.5%not graded
Orwell Housing Association4,16469.2%52.262.0%not graded
East Devon District Council council4,15559.8%71.280.6%C2
Shropshire Council council4,12384.5%37.885.6%not graded
North West Leicestershire District Council council4,08055.0%57.465.1%C2
North Star Housing Group4,06186.4%43.892.2%C1
Teign Housing3,93076.3%61.194.4%C2
North Kesteven District Council council3,91279.9%49.199.2%C2
Worthing Homes3,88483.8%67.875.0%C2
South Holland District Council council3,83874.4%56.291.3%C1
South Liverpool Homes3,82678.0%76.090.4%C1
High Peak Borough Council council3,80177.5%28.297.3%C2
Bournville Village Trust3,75976.7%59.563.6%C1
Lancaster City Council council3,60177.1%23.990.4%C2
Babergh District Council council3,56263.1%93.147.5%C2
Mid Suffolk District Council council3,51566.0%77.246.5%C2
South Lakes Housing3,50379.9%23.278.4%not graded
Arun District Council council3,48360.9%70.766.6%C4
Eastbourne Borough Council council3,44269.5%64.474.5%C2
Folkestone and Hythe District Council council3,41669.5%13.896.9%C1
Rugby Borough Council council3,37576.3%29.061.0%C3
Salvation Army Housing Association3,34473.4%47.584.1%C2
Legal & General Affordable Homes3,34379.6%26.886.1%C1*
Habinteg Housing Association3,33667.2%36.978.8%C2
Connect Housing Association3,32278.5%59.285.4%C1
North Devon Homes3,32173.5%50.984.1%C1
Brighter Places3,31260.5%145.249.4%C2
Woking Borough Council council3,29358.2%21.790.9%C3
Lewes District Council council3,25464.8%61.180.7%C2
Hinckley and Bosworth Borough Council council3,21180.1%34.978.0%not graded
Thanet District Council council3,16979.4%32.397.8%C3
Wealden District Council council3,13980.4%18.798.6%C1
Golden Lane Housing3,12978.8%40.596.5%C1
Tendring District Council council3,07881.3%25.374.3%not graded
Honeycomb Group3,06266.0%46.678.3%C2
Gosport Borough Council council3,06184.9%28.797.5%C4
Medway Council council3,03770.7%34.696.0%C2
The Cambridge Housing Society3,00881.7%27.575.8%C2
Trident Housing Association2,99059.9%43.997.7%C2
Sparrow Shared Ownership2,953———C1*
South Derbyshire District Council council2,94069.8%9.965.0%C3
Mid Devon District Council council2,91170.4%63.698.5%not graded
Runnymede Borough Council council2,90070.3%39.075.8%C4
Gateway Housing Association2,88065.1%94.085.9%not graded
Uttlesford District Council council2,83174.2%58.188.0%not graded
Wokingham Borough Council council2,62764.1%51.486.1%not graded
Prima Housing Group2,60977.6%31.778.8%C1
Watmos Community Homes2,59480.4%58.687.5%C1
North Warwickshire Borough Council council2,58381.8%23.280.3%not graded
Westmorland and Furness Council council2,55979.6%7.082.0%C2
Adur District Council council2,51658.6%68.0—not graded
The Pioneer Housing and Community Group2,44683.9%95.093.6%C1
First Garden Cities Homes2,43564.0%55.393.6%C2
Fareham Borough Council council2,40872.8%30.392.4%not graded
Joseph Rowntree Housing Trust2,38578.2%55.396.7%C2
Brentwood Borough Council council2,37557.8%43.893.1%C2
East End Homes2,36258.2%81.481.6%not graded
Islington and Shoreditch Housing Association2,35857.5%87.979.7%C2
Advance Housing and Support2,24680.5%59.093.2%C2
Bespoke Supportive Tenancies2,24467.9%67.383.0%not graded
Twenty-Fifth Avenue2,173———not graded
Black Country Housing Group2,13585.7%47.692.1%not graded
Oldham Metropolitan Borough Council council2,08389.2%6.7100.0%C3
Tower Hamlets Community Housing2,02643.8%144.678.1%not graded
City of London Corporation council1,92367.7%74.483.1%C3
M&G UK Shared Ownership1,880———C2*
Karibu Community Homes1,85844.9%69.682.4%C2
Eden Housing Association1,83182.6%27.996.5%not graded
Local Space1,81975.3%60.474.6%C2
Legal & General Affordable Homes (AR)1,78968.5%36.287.1%C1*
Melton Borough Council council1,78563.5%38.796.5%C1
Durham Aged Mineworkers' Homes Association1,75894.2%6.383.2%C2
Railway Housing Association and Benefit Fund1,63381.8%58.463.9%C1
Tuntum Housing Association1,61371.0%66.188.7%C1
MTD Housing1,598———not graded
English Rural Housing Association1,57877.0%11.282.1%C2
Castle Point Borough Council council1,50854.5%19.292.6%C3
The Industrial Dwellings Society (1885)1,49268.1%45.385.9%C2
Cornerstone Housing1,47786.7%62.692.6%not graded
Willow Tree Housing Partnership1,47563.8%60.881.0%C2
Pickering and Ferens Homes1,45392.5%38.599.6%C1
Manningham Housing Association1,44182.3%28.185.4%not graded
Croydon Churches Housing Association1,43963.5%106.589.1%C1
Sustain (UK)1,42297.5%5.3100.0%not graded
St Mungo Community Housing Association1,40679.0%139.787.0%C2
Warrington Housing Association1,40285.9%55.395.4%C2
ReSI Homes1,392———C2*
Unity Housing Association1,38076.3%28.786.2%C2
Arches Housing1,37983.9%59.790.8%not graded
Empowering People Inspiring Communities1,37280.8%13.894.8%C1
Legal and General Affordable Homes (Capital)1,359———C1*
Hundred Houses Society1,34673.6%65.775.5%not graded
Christian Action (Enfield) Housing Association1,34251.6%63.091.0%not graded
YMCA St Paul's Group1,25561.7%74.475.7%not graded
Grainger Trust1,245———C2*
Heart of Medway Housing Association1,231——57.1%C1
Bournemouth Churches Housing Association1,23075.0%51.685.5%C2
Nehemiah United Churches Housing Association1,22277.7%30.193.5%C2
Framework Housing Association1,21585.0%90.281.5%not graded
Salford City Council council1,20774.8%58.098.7%C2
Oadby and Wigston Borough Council council1,17874.0%19.574.5%not graded
Brunelcare1,12885.5%54.385.6%not graded
Arawak Walton Housing Association1,10984.3%67.083.4%C2
Hilldale Housing Association1,10689.2%33.899.2%not graded
North London Muslim Housing Association1,061——98.8%C3
Look Ahead Care and Support1,03078.9%29.086.0%C2
Stockport Homes1,000———not graded
Estuary Housing Association068.0%156.877.7%not graded
Octavia Housing051.5%137.6—not graded
Tandridge District Council council072.4%——C4

Homes: housing associations — social homes in England in the Statistical Data Return (31 March 2026); councils — homes covered by their Tenant Satisfaction Measures 2024/25.