Who owns the social housing in Torbay?
Torbay has 6,206 social homes owned by 31 landlords: the council owns 48 (31 March 2025) and housing associations and other registered providers 6,158 (31 March 2026). The largest is Sanctuary Housing Association with 2,745 (44%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Torbay) ranges from 61.8% (Stonewater) to 85.9% (LiveWest Homes). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Torbay
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Sanctuary Housing Association | 2,745 (44%) | 5 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Westward Housing Group | 1,574 (25%) | 0 | 79.6% | 3.8% | 83.2% | 69.6 | not graded |
| LiveWest Homes | 501 (8%) | 0 | 85.9% | 0.0% | 77.1% | 47.8 | not graded |
| Sovereign Network Group | 398 (6%) | 1 | 63.1% | 2.1% | 68.6% | 97.2 | C2 |
| Stonewater | 188 (3%) | 0 | 61.8% | 0.1% | 74.6% | 106.0 | C2 |
| Aster Group | 140 (2%) | 0 | 79.1% | 0.1% | 84.0% | 48.2 | C1 |
| The Guinness Partnership | 128 (2%) | 0 | 67.7% | 0.2% | 78.3% | 56.1 | C1 |
| Oak Housing | 67 (1%) | 0 | — | — | — | — | not graded |
| Teachers' Housing Association | 59 (1%) | 0 | — | — | — | — | not graded |
| Golden Lane Housing | 51 (1%) | 4 | 78.8% | 0.0% | 96.5% | 40.5 | C1 |
| Torbay Council council | 48 (1%) | — | — | — | — | — | not graded |
| Heylo Housing Registered Provider | 45 (1%) | 0 | — | — | — | — | not graded |
| City of Exeter YMCA | 37 (1%) | 0 | — | — | — | — | not graded |
| Anchor Hanover Group | 31 (0%) | 2 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Progress Housing Group | 29 (0%) | 0 | 76.3% | 0.1% | 84.0% | 71.2 | not graded |
8 more landlords
| Legal & General Affordable Homes (AR) | 26 (0%) | 0 | 68.5% | 0.0% | 87.1% | 36.2 | C1* |
| Lets for Life | 20 (0%) | 0 | — | — | — | — | not graded |
| Legal & General Affordable Homes | 20 (0%) | 0 | 79.6% | 0.0% | 86.1% | 26.8 | C1* |
| Torvista Homes | 17 (0%) | 0 | — | — | — | — | not graded |
| Legal and General Affordable Homes (Capital) | 12 (0%) | 0 | — | — | — | — | C1* |
| Inclusion Housing Community Interest Company | 11 (0%) | 0 | 88.7% | 0.0% | 87.4% | 13.0 | not graded |
| The Abbeyfield South West Society | 11 (0%) | 0 | — | — | — | — | not graded |
| Hilldale Housing Association | 10 (0%) | 0 | 89.2% | 0.0% | 99.2% | 33.8 | not graded |
* Housing associations only, homes in Torbay (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
8 smaller landlords with fewer than 10 homes here (38 homes)
Home Group, Places for People Group, Advance Housing and Support, Salvation Army Housing Association, Bespoke Supportive Tenancies, MTD Housing, Moat Homes, Magna Housing
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 95% of the social homes in Torbay belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in South West.