Who owns the social housing in North West Leicestershire?
North West Leicestershire has 7,514 social homes owned by 24 landlords: the council owns 4,080 (31 March 2025) and housing associations and other registered providers 3,434 (31 March 2026). The largest is North West Leicestershire District Council with 4,080 (54%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only North West Leicestershire) ranges from 55.0% (North West Leicestershire District Council) to 78.7% (Midland Heart). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in North West Leicestershire
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| North West Leicestershire District Council council | 4,080 (54%) | — | 55.0% | 13.9% | 65.1% | 57.4 | C2 |
| East Midlands Housing Group | 1,771 (24%) | 15 | 67.5% | 0.7% | 77.2% | 127.8 | C1 |
| Midland Heart | 338 (4%) | 0 | 78.7% | 0.0% | 88.1% | 59.8 | C1 |
| Platform Housing Group | 229 (3%) | 0 | 64.6% | 0.1% | 62.3% | 72.9 | not graded |
| Sanctuary Housing Association | 209 (3%) | 1 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Nottingham Community Housing Association | 182 (2%) | 0 | 78.2% | 0.0% | 72.2% | 76.8 | C1 |
| The Riverside Group | 174 (2%) | 0 | 66.6% | 0.5% | 76.1% | 88.6 | not graded |
| Futures Housing Group | 93 (1%) | 0 | 75.5% | 0.0% | 92.4% | 55.5 | not graded |
| Trent & Dove Housing | 88 (1%) | 0 | 81.8% | 0.0% | 66.3% | 20.7 | C2 |
| Places for People Group | 82 (1%) | 1 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| Stonewater | 58 (1%) | 0 | 61.8% | 0.1% | 74.6% | 106.0 | C2 |
| Housing 21 | 44 (1%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Paragon Asra Housing | 31 (0%) | 0 | 64.8% | 0.0% | 84.1% | 97.4 | C1 |
| Trident Housing Association | 27 (0%) | 0 | 59.9% | 0.1% | 97.7% | 43.9 | C2 |
| Legal & General Affordable Homes | 26 (0%) | 0 | 79.6% | 0.0% | 86.1% | 26.8 | C1* |
3 more landlords
| M&G UK Shared Ownership | 20 (0%) | 0 | — | — | — | — | C2* |
| Heylo Housing Registered Provider | 19 (0%) | 0 | — | — | — | — | not graded |
| Farmer and Lemmoin-Cannon Charity | 10 (0%) | 0 | — | — | — | — | not graded |
* Housing associations only, homes in North West Leicestershire (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
6 smaller landlords with fewer than 10 homes here (33 homes)
Amplius Living, Golden Lane Housing, The Exaireo Trust, Advance Housing and Support, Progress Housing Group, Adullam Homes Housing Association
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 99% of the social homes in North West Leicestershire belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in East Midlands.