Who owns the social housing in Cheltenham?
Cheltenham has 7,597 social homes owned by 30 landlords: the council owns 4,551 (31 March 2025) and housing associations and other registered providers 3,046 (31 March 2026). The largest is Cheltenham Borough Council with 4,551 (60%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Cheltenham) ranges from 63.1% (Sovereign Network Group) to 86.1% (Anchor Hanover Group); the council: 80.2%. England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Cheltenham
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Cheltenham Borough Council council | 4,551 (60%) | — | 80.2% | 1.2% | 94.6% | 49.2 | not graded |
| Bromford Flagship | 905 (12%) | 1 | 84.1% | 0.0% | 70.2% | 70.7 | not graded |
| The Guinness Partnership | 707 (9%) | 7 | 67.7% | 0.2% | 78.3% | 56.1 | C1 |
| Cottsway Housing Association | 189 (2%) | 0 | 84.9% | 0.0% | 69.9% | 54.5 | not graded |
| Sanctuary Housing Association | 163 (2%) | 1 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Sovereign Network Group | 161 (2%) | 0 | 63.1% | 2.1% | 68.6% | 97.2 | C2 |
| Home Group | 132 (2%) | 0 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| Cheltenham Young Men's Christian Association | 124 (2%) | 0 | — | — | — | — | not graded |
| Anchor Hanover Group | 107 (1%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Cheltenham Borough Homes | 90 (1%) | 0 | — | — | — | — | not graded |
| Sage Homes RP | 56 (1%) | 0 | 86.2% | 0.0% | 75.7% | 21.5 | not graded |
| Rooftop Housing Group | 52 (1%) | 0 | 65.9% | 1.6% | 63.2% | 41.8 | C2 |
| LiveWest Homes | 48 (1%) | 0 | 85.9% | 0.0% | 77.1% | 47.8 | not graded |
| Advance Housing and Support | 42 (1%) | 0 | 80.5% | 0.1% | 93.2% | 59.0 | C2 |
| Hilldale Housing Association | 40 (1%) | 0 | 89.2% | 0.0% | 99.2% | 33.8 | not graded |
8 more landlords
| Platform Housing Group | 35 (0%) | 0 | 64.6% | 0.1% | 62.3% | 72.9 | not graded |
| The Riverside Group | 34 (0%) | 0 | 66.6% | 0.5% | 76.1% | 88.6 | not graded |
| Housing 21 | 33 (0%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Sparrow Shared Ownership | 30 (0%) | 0 | — | — | — | — | C1* |
| Bucklehaven | 26 (0%) | 0 | — | — | — | — | not graded |
| Abbeyfield Wessex Society | 18 (0%) | 0 | — | — | — | — | not graded |
| Gloucester City Homes | 15 (0%) | 0 | 74.8% | 0.0% | 75.9% | 60.4 | not graded |
| Heylo Housing Registered Provider | 11 (0%) | 0 | — | — | — | — | not graded |
* Housing associations only, homes in Cheltenham (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
7 smaller landlords with fewer than 10 homes here (28 homes)
Auckland Home Solutions, Salvation Army Housing Association, Places for People Group, GreenSquareAccord, First Priority Housing Association, Langley Trust, Bespoke Supportive Tenancies
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 96% of the social homes in Cheltenham belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in South West.