Who owns the social housing in North Hertfordshire?
North Hertfordshire has 11,781 social homes owned by 32 landlords: the council owns 5 (31 March 2025) and housing associations and other registered providers 11,776 (31 March 2026). The largest is Settle Group with 8,156 (69%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only North Hertfordshire) ranges from 58.7% (Peabody Trust) to 74.7% (Settle Group). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in North Hertfordshire
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Settle Group | 8,156 (69%) | 56 | 74.7% | 0.0% | 69.5% | 95.6 | not graded |
| First Garden Cities Homes | 1,387 (12%) | 0 | 64.0% | 0.0% | 93.6% | 55.3 | C2 |
| Clarion Housing Group | 378 (3%) | 0 | 63.7% | 0.6% | 76.3% | 52.7 | C2 |
| Hightown Housing Association | 297 (3%) | 0 | 68.3% | 0.0% | 93.7% | 42.4 | not graded |
| Home Group | 238 (2%) | 0 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| Peabody Trust | 208 (2%) | 0 | 58.7% | 0.1% | 73.5% | 65.7 | C2 |
| Sanctuary Housing Association | 176 (1%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| The Guinness Partnership | 175 (1%) | 0 | 67.7% | 0.2% | 78.3% | 56.1 | C1 |
| Stonewater | 149 (1%) | 0 | 61.8% | 0.1% | 74.6% | 106.0 | C2 |
| Origin Housing | 120 (1%) | 0 | 63.6% | 0.9% | 87.2% | 88.6 | not graded |
| Sage Rented | 69 (1%) | 0 | 66.7% | 0.0% | 67.9% | 26.7 | not graded |
| Heylo Housing Registered Provider | 56 (0%) | 0 | — | — | — | — | not graded |
| YMCA Chiltern Group | 54 (0%) | 0 | — | — | — | — | not graded |
| Paradigm Housing Group | 45 (0%) | 0 | 82.0% | 0.7% | 86.8% | 55.2 | not graded |
| B3 Living | 41 (0%) | 0 | 84.7% | 0.5% | 84.0% | 78.1 | C1 |
9 more landlords
| Housing 21 | 40 (0%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Anchor Hanover Group | 30 (0%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Thrive Homes | 26 (0%) | 0 | 74.8% | 0.1% | 73.1% | 134.0 | not graded |
| Sage Homes RP | 25 (0%) | 0 | 86.2% | 0.0% | 75.7% | 21.5 | not graded |
| The Papworth Trust | 22 (0%) | 0 | — | — | — | — | not graded |
| Notting Hill Genesis | 17 (0%) | 0 | 53.8% | 0.4% | 73.2% | 108.3 | C3 |
| Amplius Living | 16 (0%) | 0 | 61.8% | 1.4% | 67.4% | 114.4 | C2 |
| Metropolitan Housing Trust | 16 (0%) | 1 | 67.7% | 2.9% | 83.4% | 115.7 | C2 |
| Habinteg Housing Association | 13 (0%) | 0 | 67.2% | 0.2% | 78.8% | 36.9 | C2 |
* Housing associations only, homes in North Hertfordshire (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
8 smaller landlords with fewer than 10 homes here (27 homes)
Advance Housing and Support, Places for People Group, North Hertfordshire Council, Hastoe Housing Association, Inclusion Housing Community Interest Company, Southern Housing, London & Quadrant Housing Trust, Look Ahead Care and Support
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 99% of the social homes in North Hertfordshire belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in East of England.