Who owns the social housing in Broadland?
Broadland has 7,294 social homes owned by 26 landlords: the council owns 22 (31 March 2025) and housing associations and other registered providers 7,272 (31 March 2026). The largest is Clarion Housing Group with 4,019 (55%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Broadland) ranges from 62.3% (Broadland Housing Association) to 79.6% (Legal & General Affordable Homes). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Broadland
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Clarion Housing Group | 4,019 (55%) | 56 | 63.7% | 0.6% | 76.3% | 52.7 | C2 |
| Flagship Housing | 1,117 (15%) | 1 | 75.6% | 1.4% | 72.9% | 84.9 | not graded |
| Orbit Group | 520 (7%) | 0 | 65.6% | 0.5% | 67.4% | 87.0 | not graded |
| Saffron Housing Trust | 478 (7%) | 0 | 74.0% | 0.1% | 66.3% | 77.9 | C1 |
| Broadland Housing Association | 345 (5%) | 0 | 62.3% | 0.1% | 81.5% | 64.8 | C2 |
| Legal & General Affordable Homes | 204 (3%) | 0 | 79.6% | 0.0% | 86.1% | 26.8 | C1* |
| Sage Rented | 122 (2%) | 0 | 66.7% | 0.0% | 67.9% | 26.7 | not graded |
| Housing 21 | 67 (1%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Places for People Group | 61 (1%) | 1 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| Sage Homes RP | 52 (1%) | 0 | 86.2% | 0.0% | 75.7% | 21.5 | not graded |
| Eastlight Community Homes | 50 (1%) | 0 | 72.7% | 0.0% | 62.0% | 39.4 | C1 |
| Legal & General Affordable Homes (Investment 3) | 48 (1%) | 0 | — | — | — | — | C1* |
| Sparrow Shared Ownership | 34 (0%) | 0 | — | — | — | — | C1* |
| V & F Homes | 32 (0%) | 0 | — | — | — | — | not graded |
| Legal & General Affordable Homes (AR) | 28 (0%) | 0 | 68.5% | 0.0% | 87.1% | 36.2 | C1* |
4 more landlords
| Legal and General Affordable Homes (Capital) | 25 (0%) | 0 | — | — | — | — | C1* |
| Progress Housing Group | 25 (0%) | 0 | 76.3% | 0.1% | 84.0% | 71.2 | not graded |
| Sanctuary Housing Association | 24 (0%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Broadland Council council | 22 (0%) | — | — | — | — | — | not graded |
* Housing associations only, homes in Broadland (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
7 smaller landlords with fewer than 10 homes here (21 homes)
M&G UK Shared Ownership, ReSI Homes, Home Group, The Papworth Trust, The Guinness Partnership, Golden Lane Housing, Advance Housing and Support
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 98% of the social homes in Broadland belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in East of England.