Who owns the social housing in Ipswich?
Ipswich has 13,116 social homes owned by 32 landlords: the council owns 7,822 (31 March 2025) and housing associations and other registered providers 5,294 (31 March 2026). The largest is Ipswich Borough Council with 7,822 (60%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Ipswich) ranges from 53.8% (Notting Hill Genesis) to 86.1% (Anchor Hanover Group); the council: 77.6%. England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Ipswich
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Ipswich Borough Council council | 7,822 (60%) | — | 77.6% | 0.0% | 74.8% | 27.0 | C3 |
| Flagship Housing | 1,746 (13%) | 9 | 75.6% | 1.4% | 72.9% | 84.9 | not graded |
| Orwell Housing Association | 908 (7%) | 0 | 69.2% | 0.2% | 62.0% | 52.2 | not graded |
| Sanctuary Housing Association | 828 (6%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Orbit Group | 351 (3%) | 4 | 65.6% | 0.5% | 67.4% | 87.0 | not graded |
| Eastlight Community Homes | 262 (2%) | 0 | 72.7% | 0.0% | 62.0% | 39.4 | C1 |
| Notting Hill Genesis | 258 (2%) | 0 | 53.8% | 0.4% | 73.2% | 108.3 | C3 |
| Anchor Hanover Group | 218 (2%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Oak Housing | 101 (1%) | 0 | — | — | — | — | not graded |
| YMCA Trinity Group | 98 (1%) | 0 | — | — | — | — | not graded |
| William Paul Housing Trust | 80 (1%) | 0 | — | — | — | — | not graded |
| The Riverside Group | 72 (1%) | 0 | 66.6% | 0.5% | 76.1% | 88.6 | not graded |
| Salvation Army Housing Association | 47 (0%) | 0 | 73.4% | 6.0% | 84.1% | 47.5 | C2 |
| The Abbeyfield Orwell Extra Care Society | 36 (0%) | 0 | — | — | — | — | not graded |
| Habinteg Housing Association | 33 (0%) | 0 | 67.2% | 0.2% | 78.8% | 36.9 | C2 |
10 more landlords
| Housing 21 | 30 (0%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| The Guinness Partnership | 29 (0%) | 0 | 67.7% | 0.2% | 78.3% | 56.1 | C1 |
| The Mills Charity | 28 (0%) | 0 | — | — | — | — | not graded |
| Broadland Housing Association | 27 (0%) | 0 | 62.3% | 0.1% | 81.5% | 64.8 | C2 |
| Progress Housing Group | 23 (0%) | 0 | 76.3% | 0.1% | 84.0% | 71.2 | not graded |
| Places for People Group | 20 (0%) | 0 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| Legal & General Affordable Homes | 16 (0%) | 0 | 79.6% | 0.0% | 86.1% | 26.8 | C1* |
| Heylo Housing Registered Provider | 14 (0%) | 0 | — | — | — | — | not graded |
| The Papworth Trust | 12 (0%) | 0 | — | — | — | — | not graded |
| Solo Housing (East Anglia) | 10 (0%) | 0 | — | — | — | — | not graded |
* Housing associations only, homes in Ipswich (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
7 smaller landlords with fewer than 10 homes here (47 homes)
Sparrow Shared Ownership, Waythrough, J49, Inclusion Housing Community Interest Company, Saffron Housing Trust, Falcon Housing Association C.I.C, ReSI Homes
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 97% of the social homes in Ipswich belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in East of England.