Who owns the social housing in Stoke-on-Trent?
Stoke-on-Trent has 26,216 social homes owned by 32 landlords: the council owns 17,288 (31 March 2025) and housing associations and other registered providers 8,928 (31 March 2026). The largest is Stoke on Trent City Council with 17,288 (66%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Stoke-on-Trent) ranges from 63.7% (Clarion Housing Group) to 89.8% (Housing 21). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Stoke-on-Trent
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Stoke on Trent City Council council | 17,288 (66%) | — | — | 1.5% | 77.9% | 74.9 | C2 |
| Honeycomb Group | 1,873 (7%) | 98 | 66.0% | 3.2% | 78.3% | 46.6 | C2 |
| Empowering People Inspiring Communities | 1,325 (5%) | 0 | 80.8% | 0.1% | 94.8% | 13.8 | C1 |
| Sanctuary Housing Association | 1,226 (5%) | 2 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Midland Heart | 806 (3%) | 0 | 78.7% | 0.0% | 88.1% | 59.8 | C1 |
| Clarion Housing Group | 696 (3%) | 1 | 63.7% | 0.6% | 76.3% | 52.7 | C2 |
| Stoke-on-Trent Housing Society | 604 (2%) | 0 | — | — | — | — | not graded |
| The Riverside Group | 580 (2%) | 0 | 66.6% | 0.5% | 76.1% | 88.6 | not graded |
| Your Housing Group | 470 (2%) | 0 | 75.0% | 0.0% | 38.1% | 89.7 | C2 |
| Housing 21 | 263 (1%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| YMCA North Staffordshire | 255 (1%) | 0 | — | — | — | — | not graded |
| Brighter Futures Housing Association | 185 (1%) | 0 | — | — | — | — | not graded |
| Aspire Housing | 129 (0%) | 0 | 78.0% | 0.3% | 59.4% | 69.6 | C1 |
| Salvation Army Housing Association | 77 (0%) | 0 | 73.4% | 6.0% | 84.1% | 47.5 | C2 |
| Places for People Group | 61 (0%) | 0 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
11 more landlords
| Hawes Street Housing | 60 (0%) | 0 | — | — | — | — | not graded |
| Inclusion Housing Community Interest Company | 58 (0%) | 0 | 88.7% | 0.0% | 87.4% | 13.0 | not graded |
| Jigsaw Homes Group | 47 (0%) | 0 | 68.9% | 0.4% | 80.1% | 41.8 | not graded |
| Blue Square Residential | 45 (0%) | 0 | — | — | — | — | not graded |
| Anchor Hanover Group | 34 (0%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Heylo Housing Registered Provider | 26 (0%) | 0 | — | — | — | — | not graded |
| Teachers' Housing Association | 21 (0%) | 0 | — | — | — | — | not graded |
| Hilldale Housing Association | 17 (0%) | 0 | 89.2% | 0.0% | 99.2% | 33.8 | not graded |
| Bespoke Supportive Tenancies | 13 (0%) | 0 | 67.9% | 5.8% | 83.0% | 67.3 | not graded |
| Encircle Housing | 13 (0%) | 0 | — | — | — | — | not graded |
| Creative Support | 10 (0%) | 0 | — | — | — | — | not graded |
* Housing associations only, homes in Stoke-on-Trent (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
6 smaller landlords with fewer than 10 homes here (34 homes)
The Housing Plus Group, Adullam Homes Housing Association, Golden Lane Housing, Storm Housing Group, NACRO, MTD Housing
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 29% of the social homes in Stoke-on-Trent belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in West Midlands.