Who owns the social housing in St. Helens?
St. Helens has 18,034 social homes owned by 29 landlords: the council owns 1 (31 March 2025) and housing associations and other registered providers 18,033 (31 March 2026). The largest is Torus62 with 13,148 (73%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only St. Helens) ranges from 63.7% (Clarion Housing Group) to 76.6% (Regenda). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in St. Helens
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Torus62 | 13,148 (73%) | 7 | 73.8% | 0.2% | 97.5% | 57.8 | C1 |
| Your Housing Group | 1,535 (9%) | 9 | 75.0% | 0.0% | 38.1% | 89.7 | C2 |
| The Riverside Group | 1,113 (6%) | 3 | 66.6% | 0.5% | 76.1% | 88.6 | not graded |
| Regenda | 829 (5%) | 1 | 76.6% | 0.0% | 92.5% | 56.0 | C1 |
| Onward Group | 205 (1%) | 4 | 68.3% | 0.1% | 81.8% | 62.7 | C1 |
| Clarion Housing Group | 186 (1%) | 6 | 63.7% | 0.6% | 76.3% | 52.7 | C2 |
| Salvation Army Housing Association | 181 (1%) | 0 | 73.4% | 6.0% | 84.1% | 47.5 | C2 |
| YMCA St Helens | 147 (1%) | 0 | — | — | — | — | not graded |
| One Vision Housing | 102 (1%) | 0 | 85.5% | 0.0% | 87.5% | 49.9 | C1 |
| Sanctuary Housing Association | 93 (1%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Jigsaw Homes Group | 92 (1%) | 0 | 68.9% | 0.4% | 80.1% | 41.8 | not graded |
| Livv Housing Group | 69 (0%) | 0 | 69.3% | 0.0% | 82.7% | 37.2 | C1 |
| Alpha (R.S.L.) | 60 (0%) | 0 | — | — | — | — | not graded |
| Inclusion Housing Community Interest Company | 58 (0%) | 0 | 88.7% | 0.0% | 87.4% | 13.0 | not graded |
| Warrington Housing Association | 34 (0%) | 0 | 85.9% | 0.0% | 95.4% | 55.3 | C2 |
6 more landlords
| Housing 21 | 30 (0%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Progress Housing Group | 27 (0%) | 0 | 76.3% | 0.1% | 84.0% | 71.2 | not graded |
| Plus Dane Housing | 25 (0%) | 0 | 72.6% | 0.0% | 74.5% | 81.5 | C2 |
| ForHousing | 23 (0%) | 0 | 73.5% | 0.0% | 95.0% | 145.9 | not graded |
| Great Places Housing Group | 20 (0%) | 0 | 70.8% | 0.1% | 78.4% | 98.1 | C1 |
| Heylo Housing Registered Provider | 18 (0%) | 0 | — | — | — | — | not graded |
* Housing associations only, homes in St. Helens (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
8 smaller landlords with fewer than 10 homes here (39 homes)
Accent Group, Golden Lane Housing, Places for People Group, Empower Housing Association, Adullam Homes Housing Association, Partners Foundation, MTD Housing, St. Helens Council
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 99% of the social homes in St. Helens belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in North West.