Who owns the social housing in Hartlepool?
Hartlepool has 10,852 social homes owned by 22 landlords: the council owns 356 (31 March 2025) and housing associations and other registered providers 10,496 (31 March 2026). The largest is Thirteen Housing Group with 7,374 (68%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Hartlepool) ranges from 68.2% (Home Group) to 86.4% (North Star Housing Group). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Hartlepool
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Thirteen Housing Group | 7,374 (68%) | 1 | 77.0% | 0.0% | 77.2% | 57.7 | C1 |
| Home Group | 967 (9%) | 0 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| Karbon Homes | 422 (4%) | 0 | 81.5% | 0.0% | 59.3% | 74.0 | C1 |
| Bernicia Group | 365 (3%) | 0 | 80.5% | 0.0% | 77.7% | 63.3 | not graded |
| North Star Housing Group | 358 (3%) | 0 | 86.4% | 0.0% | 92.2% | 43.8 | C1 |
| Hartlepool Council council | 356 (3%) | — | — | — | — | — | not graded |
| Anchor Hanover Group | 339 (3%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Joseph Rowntree Housing Trust | 200 (2%) | 0 | 78.2% | 0.6% | 96.7% | 55.3 | C2 |
| Accent Group | 101 (1%) | 0 | 64.1% | 0.0% | 81.3% | 72.2 | not graded |
| Livin Housing | 70 (1%) | 0 | 91.0% | 0.0% | 86.3% | 16.6 | C1 |
| Housing 21 | 44 (0%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Places for People Group | 43 (0%) | 0 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| Believe Housing | 37 (0%) | 0 | 78.1% | 0.1% | 87.1% | 39.9 | not graded |
| Sage Homes RP | 34 (0%) | 0 | 86.2% | 0.0% | 75.7% | 21.5 | not graded |
| Sanctuary Housing Association | 30 (0%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
4 more landlords
| Care Housing Association | 25 (0%) | 0 | — | — | — | — | not graded |
| Railway Housing Association and Benefit Fund | 25 (0%) | 0 | 81.8% | 0.1% | 63.9% | 58.4 | C1 |
| The Hartlepools War Memorial Homes & the Crosby Homes | 24 (0%) | 0 | — | — | — | — | not graded |
| Heylo Housing Registered Provider | 21 (0%) | 0 | — | — | — | — | not graded |
* Housing associations only, homes in Hartlepool (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
3 smaller landlords with fewer than 10 homes here (17 homes)
Dimensions (UK), Bespoke Supportive Tenancies, NACRO
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 96% of the social homes in Hartlepool belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in North East.