Who owns the social housing in Harlow?
Harlow has 12,040 social homes owned by 25 landlords: the council owns 9,050 (31 March 2025) and housing associations and other registered providers 2,990 (31 March 2026). The largest is Harlow District Council with 9,050 (75%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Harlow) ranges from 53.5% (London & Quadrant Housing Trust) to 68.2% (Home Group); the council: 55.3%. England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Harlow
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Harlow District Council council | 9,050 (75%) | — | 55.3% | 3.3% | 89.2% | 59.3 | C3 |
| Home Group | 650 (5%) | 0 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| Moat Homes | 501 (4%) | 0 | 67.2% | 0.0% | 41.3% | 155.6 | C2 |
| Clarion Housing Group | 419 (3%) | 4 | 63.7% | 0.6% | 76.3% | 52.7 | C2 |
| Sage Rented | 214 (2%) | 0 | 66.7% | 0.0% | 67.9% | 26.7 | not graded |
| London & Quadrant Housing Trust | 195 (2%) | 0 | 53.5% | 1.6% | 71.1% | 125.5 | C2 |
| Notting Hill Genesis | 185 (2%) | 0 | 53.8% | 0.4% | 73.2% | 108.3 | C3 |
| Sanctuary Housing Association | 155 (1%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Sparrow Shared Ownership | 153 (1%) | 0 | — | — | — | — | C1* |
| Sage Homes RP | 119 (1%) | 0 | 86.2% | 0.0% | 75.7% | 21.5 | not graded |
| Anchor Hanover Group | 76 (1%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Pinnacle Spaces | 52 (0%) | 0 | — | — | — | — | not graded |
| Places for People Group | 46 (0%) | 0 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| Chelmer Housing Partnership | 42 (0%) | 0 | 77.8% | 0.1% | 70.4% | 81.6 | not graded |
| Legal & General Affordable Homes (AR) | 38 (0%) | 0 | 68.5% | 0.0% | 87.1% | 36.2 | C1* |
6 more landlords
| Legal & General Affordable Homes | 31 (0%) | 0 | 79.6% | 0.0% | 86.1% | 26.8 | C1* |
| Heylo Housing Registered Provider | 29 (0%) | 0 | — | — | — | — | not graded |
| Peabody Trust | 24 (0%) | 0 | 58.7% | 0.1% | 73.5% | 65.7 | C2 |
| The Riverside Group | 15 (0%) | 0 | 66.6% | 0.5% | 76.1% | 88.6 | not graded |
| Harlow Poors Charities | 14 (0%) | 0 | — | — | — | — | not graded |
| Orbit Group | 10 (0%) | 0 | 65.6% | 0.5% | 67.4% | 87.0 | not graded |
* Housing associations only, homes in Harlow (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
4 smaller landlords with fewer than 10 homes here (22 homes)
Metropolitan Housing Trust, Golden Lane Housing, NACRO, B3 Living
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 98% of the social homes in Harlow belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in East of England.