Who owns the social housing in Thurrock?
Thurrock has 12,519 social homes owned by 23 landlords: the council owns 9,790 (31 March 2025) and housing associations and other registered providers 2,729 (31 March 2026). The largest is Thurrock Council with 9,790 (78%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Thurrock) ranges from 58.7% (Peabody Trust) to 77.8% (Chelmer Housing Partnership); the council: 69.2%. England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Thurrock
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Thurrock Council council | 9,790 (78%) | — | 69.2% | 5.6% | 96.3% | 65.3 | not graded |
| Chelmer Housing Partnership | 709 (6%) | 2 | 77.8% | 0.1% | 70.4% | 81.6 | not graded |
| Southern Housing | 382 (3%) | 1 | 63.0% | 0.4% | 72.9% | 98.2 | C2 |
| Moat Homes | 337 (3%) | 0 | 67.2% | 0.0% | 41.3% | 155.6 | C2 |
| Sanctuary Housing Association | 327 (3%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Peabody Trust | 290 (2%) | 0 | 58.7% | 0.1% | 73.5% | 65.7 | C2 |
| ReSI Homes | 153 (1%) | 0 | — | — | — | — | C2* |
| Local Space | 88 (1%) | 1 | 75.3% | 2.9% | 74.6% | 60.4 | C2 |
| Anchor Hanover Group | 65 (1%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| London & Quadrant Housing Trust | 62 (0%) | 0 | 53.5% | 1.6% | 71.1% | 125.5 | C2 |
| Legal & General Affordable Homes | 50 (0%) | 0 | 79.6% | 0.0% | 86.1% | 26.8 | C1* |
| Notting Hill Genesis | 48 (0%) | 0 | 53.8% | 0.4% | 73.2% | 108.3 | C3 |
| Sage Rented | 44 (0%) | 0 | 66.7% | 0.0% | 67.9% | 26.7 | not graded |
| Newarch Homes | 41 (0%) | 0 | — | — | — | — | not graded |
| CWL Housing | 30 (0%) | 0 | — | — | — | — | not graded |
4 more landlords
| Orbit Group | 24 (0%) | 0 | 65.6% | 0.5% | 67.4% | 87.0 | not graded |
| Birnbeck Housing Association | 23 (0%) | 0 | — | — | — | — | not graded |
| Sparrow Shared Ownership | 21 (0%) | 0 | — | — | — | — | C1* |
| The Riverside Group | 14 (0%) | 1 | 66.6% | 0.5% | 76.1% | 88.6 | not graded |
* Housing associations only, homes in Thurrock (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
4 smaller landlords with fewer than 10 homes here (21 homes)
Clarion Housing Group, Bespoke Supportive Tenancies, Heylo Housing Registered Provider, Places for People Group
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 98% of the social homes in Thurrock belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in East of England.