Who owns the social housing in West Lancashire?
West Lancashire has 8,396 social homes owned by 34 landlords: the council owns 5,794 (31 March 2025) and housing associations and other registered providers 2,602 (31 March 2026). The largest is West Lancashire Borough Council with 5,794 (69%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only West Lancashire) ranges from 62.5% (West Lancashire Borough Council) to 89.8% (Housing 21). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in West Lancashire
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| West Lancashire Borough Council council | 5,794 (69%) | — | 62.5% | 1.2% | 85.6% | 53.0 | C1 |
| The Riverside Group | 289 (3%) | 0 | 66.6% | 0.5% | 76.1% | 88.6 | not graded |
| Jigsaw Homes Group | 276 (3%) | 0 | 68.9% | 0.4% | 80.1% | 41.8 | not graded |
| Sanctuary Housing Association | 181 (2%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Regenda | 166 (2%) | 0 | 76.6% | 0.0% | 92.5% | 56.0 | C1 |
| Your Housing Group | 156 (2%) | 0 | 75.0% | 0.0% | 38.1% | 89.7 | C2 |
| Progress Housing Group | 150 (2%) | 0 | 76.3% | 0.1% | 84.0% | 71.2 | not graded |
| Torus62 | 135 (2%) | 0 | 73.8% | 0.2% | 97.5% | 57.8 | C1 |
| Onward Group | 134 (2%) | 0 | 68.3% | 0.1% | 81.8% | 62.7 | C1 |
| Heylo Housing Registered Provider | 130 (2%) | 0 | — | — | — | — | not graded |
| One Vision Housing | 130 (2%) | 0 | 85.5% | 0.0% | 87.5% | 49.9 | C1 |
| Housing 21 | 110 (1%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Livv Housing Group | 95 (1%) | 0 | 69.3% | 0.0% | 82.7% | 37.2 | C1 |
| Muir Group Housing Association | 94 (1%) | 2 | 82.8% | 0.3% | 75.8% | 143.8 | not graded |
| Salvation Army Housing Association | 90 (1%) | 0 | 73.4% | 6.0% | 84.1% | 47.5 | C2 |
11 more landlords
| Anchor Hanover Group | 80 (1%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| London & Quadrant Housing Trust | 65 (1%) | 0 | 53.5% | 1.6% | 71.1% | 125.5 | C2 |
| Sage Homes RP | 58 (1%) | 0 | 86.2% | 0.0% | 75.7% | 21.5 | not graded |
| Empower Housing Association | 44 (1%) | 0 | — | — | — | — | not graded |
| Bolton at Home | 42 (1%) | 0 | 66.3% | 0.5% | 79.7% | 68.9 | C2 |
| Sage Rented | 32 (0%) | 0 | 66.7% | 0.0% | 67.9% | 26.7 | not graded |
| Care Housing Association | 28 (0%) | 0 | — | — | — | — | not graded |
| Plus Dane Housing | 26 (0%) | 0 | 72.6% | 0.0% | 74.5% | 81.5 | C2 |
| Calico Homes | 24 (0%) | 0 | 74.4% | 0.3% | 82.2% | 45.7 | C2 |
| Places for People Group | 16 (0%) | 0 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| Golden Lane Housing | 12 (0%) | 0 | 78.8% | 0.0% | 96.5% | 40.5 | C1 |
* Housing associations only, homes in West Lancashire (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
8 smaller landlords with fewer than 10 homes here (39 homes)
Assured Living Housing Association, Halo Housing Association, The Vanbrugh and Tempest Almshouse Charity, Community Gateway Association, Irwell Valley Housing Association, New Foundations Housing Association, Partners Foundation, Great Places Housing Group
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 97% of the social homes in West Lancashire belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in North West.