Who owns the social housing in Welwyn Hatfield?
Welwyn Hatfield has 13,529 social homes owned by 32 landlords: the council owns 8,850 (31 March 2025) and housing associations and other registered providers 4,679 (31 March 2026). The largest is Welwyn Hatfield Borough Council with 8,850 (65%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Welwyn Hatfield) ranges from 58.7% (Peabody Trust) to 84.7% (B3 Living); the council: 65.2%. England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Welwyn Hatfield
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Welwyn Hatfield Borough Council council | 8,850 (65%) | — | 65.2% | 1.7% | 85.0% | 101.0 | not graded |
| Metropolitan Housing Trust | 741 (5%) | 5 | 67.7% | 2.9% | 83.4% | 115.7 | C2 |
| Paradigm Housing Group | 702 (5%) | 0 | 82.0% | 0.7% | 86.8% | 55.2 | not graded |
| Clarion Housing Group | 573 (4%) | 1 | 63.7% | 0.6% | 76.3% | 52.7 | C2 |
| First Garden Cities Homes | 452 (3%) | 0 | 64.0% | 0.0% | 93.6% | 55.3 | C2 |
| Sanctuary Housing Association | 312 (2%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Peabody Trust | 280 (2%) | 0 | 58.7% | 0.1% | 73.5% | 65.7 | C2 |
| The Guinness Partnership | 257 (2%) | 0 | 67.7% | 0.2% | 78.3% | 56.1 | C1 |
| Thrive Homes | 250 (2%) | 0 | 74.8% | 0.1% | 73.1% | 134.0 | not graded |
| B3 Living | 247 (2%) | 0 | 84.7% | 0.5% | 84.0% | 78.1 | C1 |
| YMCA Chiltern Group | 241 (2%) | 0 | — | — | — | — | not graded |
| Settle Group | 97 (1%) | 0 | 74.7% | 0.0% | 69.5% | 95.6 | not graded |
| Sovereign Network Group | 93 (1%) | 3 | 63.1% | 2.1% | 68.6% | 97.2 | C2 |
| Origin Housing | 92 (1%) | 0 | 63.6% | 0.9% | 87.2% | 88.6 | not graded |
| Hightown Housing Association | 84 (1%) | 0 | 68.3% | 0.0% | 93.7% | 42.4 | not graded |
8 more landlords
| Home Group | 70 (1%) | 0 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| Watford Community Housing Trust | 37 (0%) | 1 | 71.6% | 0.2% | 58.8% | 24.9 | not graded |
| Anchor Hanover Group | 35 (0%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Co-operative Development Society | 29 (0%) | 0 | — | — | — | — | not graded |
| Moat Homes | 25 (0%) | 0 | 67.2% | 0.0% | 41.3% | 155.6 | C2 |
| Alice Coralie Glyn Homes | 14 (0%) | 0 | — | — | — | — | not graded |
| Auckland Home Solutions | 12 (0%) | 0 | — | — | — | — | not graded |
| Notting Hill Genesis | 11 (0%) | 0 | 53.8% | 0.4% | 73.2% | 108.3 | C3 |
* Housing associations only, homes in Welwyn Hatfield (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
9 smaller landlords with fewer than 10 homes here (25 homes)
Places for People Group, Inclusion Housing Community Interest Company, Heylo Housing Registered Provider, Amplius Living, MTD Housing, Golden Lane Housing, Southern Housing, London & Quadrant Housing Trust, Look Ahead Care and Support
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 98% of the social homes in Welwyn Hatfield belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in East of England.