Who owns the social housing in Medway?
Medway has 10,662 social homes owned by 31 landlords: the council owns 3,032 (31 March 2025) and housing associations and other registered providers 7,630 (31 March 2026). The largest is Medway Council with 3,032 (28%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Medway) ranges from 53.5% (London & Quadrant Housing Trust) to 89.8% (Housing 21); the council: 70.7%. England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Medway
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Medway Council council | 3,032 (28%) | — | 70.7% | 4.8% | 96.0% | 34.6 | C2 |
| Moat Homes | 1,171 (11%) | 0 | 67.2% | 0.0% | 41.3% | 155.6 | C2 |
| Orbit Group | 1,010 (9%) | 1 | 65.6% | 0.5% | 67.4% | 87.0 | not graded |
| London & Quadrant Housing Trust | 814 (8%) | 6 | 53.5% | 1.6% | 71.1% | 125.5 | C2 |
| Heart of Medway Housing Association | 692 (6%) | 17 | — | 0.2% | 57.1% | — | C1 |
| Southern Housing | 665 (6%) | 1 | 63.0% | 0.4% | 72.9% | 98.2 | C2 |
| Hyde Housing Association | 546 (5%) | 2 | 65.5% | 1.2% | 84.8% | 99.7 | C1 |
| West Kent Housing Association | 543 (5%) | 0 | 74.5% | 0.0% | 80.0% | 41.5 | not graded |
| Anchor Hanover Group | 311 (3%) | 0 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Peabody Trust | 310 (3%) | 0 | 58.7% | 0.1% | 73.5% | 65.7 | C2 |
| Clarion Housing Group | 256 (2%) | 1 | 63.7% | 0.6% | 76.3% | 52.7 | C2 |
| Housing 21 | 223 (2%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| The Riverside Group | 184 (2%) | 0 | 66.6% | 0.5% | 76.1% | 88.6 | not graded |
| Golding Homes | 179 (2%) | 1 | 68.6% | 0.1% | 62.3% | 64.8 | C1 |
| Legal & General Affordable Homes | 139 (1%) | 0 | 79.6% | 0.0% | 86.1% | 26.8 | C1* |
13 more landlords
| Sanctuary Housing Association | 131 (1%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Legal and General Affordable Homes (Capital) | 98 (1%) | 0 | — | — | — | — | C1* |
| Habinteg Housing Association | 75 (1%) | 0 | 67.2% | 0.2% | 78.8% | 36.9 | C2 |
| Langley Trust | 55 (1%) | 0 | — | — | — | — | not graded |
| Sage Homes RP | 46 (0%) | 0 | 86.2% | 0.0% | 75.7% | 21.5 | not graded |
| Sage Rented | 36 (0%) | 0 | 66.7% | 0.0% | 67.9% | 26.7 | not graded |
| Delce Manor Housing Co-operative | 29 (0%) | 0 | — | — | — | — | not graded |
| Inclusion Housing Community Interest Company | 24 (0%) | 0 | 88.7% | 0.0% | 87.4% | 13.0 | not graded |
| Progress Housing Group | 20 (0%) | 0 | 76.3% | 0.1% | 84.0% | 71.2 | not graded |
| ReSI Homes | 19 (0%) | 0 | — | — | — | — | C2* |
| Heylo Housing Registered Provider | 16 (0%) | 0 | — | — | — | — | not graded |
| Home Group | 15 (0%) | 0 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| King George V Memorial Houses | 12 (0%) | 0 | — | — | — | — | not graded |
* Housing associations only, homes in Medway (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
3 smaller landlords with fewer than 10 homes here (11 homes)
Advance Housing and Support, Places for People Group, Notting Hill Genesis
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 91% of the social homes in Medway belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in South East.