Platform Housing Group: how does this landlord perform?
Platform Housing Group owns 49,648 social homes in 72 English local authority areas (31 March 2026), most of them in East Lindsey (7,043). In 2024/25, 64.6% of its tenants were satisfied with the overall service (England median 71.8%), up from 62.6% in 2023/24; 0.1% of homes did not meet the Decent Homes Standard; 62.3% of routine repairs were done within its target. The regulator has not yet given it a consumer grade. Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 64.6% | 62.6% | 71.8% |
| Satisfied with repairs (TP02) | 67.8% | 67.9% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 60.0% | 57.0% | 69.5% |
| Home is well maintained (TP04) | 64.8% | 64.1% | 71.9% |
| Home is safe (TP05) | 75.9% | 74.1% | 77.6% |
| Landlord listens and acts (TP06) | 52.4% | 48.5% | 61.6% |
| Satisfied with complaints handling (TP09) | 34.4% | 29.9% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 52.7% | 52.7% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.1% | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 62.3% | 91.7% | 82.5% |
| Emergency repairs within target (RP02) | 98.2% | 98.2% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 72.9 | 43.1 | 53.9 |
| Stage one complaints answered in time (CH02) | 98.2% | 79.3% | 89.9% |
| Gas safety checks done (BS01) | 100.0% | 99.8% | 100.0% |
| Fire risk assessments done (BS02) | 100.0% | 100.0% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 118.0 | 33.1 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (2,316 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://www.platformhg.com/2024-25-performance.
Regulator's grades
| Consumer standards (C1–C4) | not graded yet |
|---|---|
| Governance (G1–G4) | G1, 12 November 2025 |
| Financial viability (V1–V4) | V1, 12 November 2025 |
| Latest engagement | Stability Check (12 November 2025) |
Other landlords covered by the same judgement: Platform Housing Limited.
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| East Lindsey | 7,043 | 80% | 168 |
| Worcester | 5,567 | 64% | 68 |
| Malvern Hills | 4,629 | 73% | 19 |
| Wychavon | 4,224 | 39% | 19 |
| Derbyshire Dales | 3,382 | 74% | 64 |
| Birmingham | 2,695 | 3% | 7 |
| Harborough | 2,671 | 53% | 8 |
| Herefordshire | 2,337 | 18% | 4 |
| Leicester | 1,229 | 4% | 44 |
| Warwick | 1,084 | 9% | 1 |
| Boston | 870 | 13% | 0 |
| Rushcliffe | 846 | 13% | 1 |
| Solihull | 808 | 6% | 5 |
| North Warwickshire | 768 | 18% | 2 |
| Charnwood | 567 | 5% | 0 |
57 more areas
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Platform Housing
- Platform Housing Group
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.