Origin Housing: how does this landlord perform?
Origin Housing owns 7,111 social homes in 33 English local authority areas (31 March 2026), most of them in Camden (2,745). In 2024/25, 63.6% of its tenants were satisfied with the overall service (England median 71.8%), up from 61.6% in 2023/24; 0.9% of homes did not meet the Decent Homes Standard; 87.2% of routine repairs were done within its target. Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 63.6% | 61.6% | 71.8% |
| Satisfied with repairs (TP02) | 70.7% | 67.7% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 69.5% | 68.1% | 69.5% |
| Home is well maintained (TP04) | 67.0% | 66.0% | 71.9% |
| Home is safe (TP05) | 73.9% | 69.2% | 77.6% |
| Landlord listens and acts (TP06) | 59.1% | 57.9% | 61.6% |
| Satisfied with complaints handling (TP09) | 31.8% | 29.2% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 63.6% | 60.5% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.9% | 3.5% | 0.5% |
| Non-emergency repairs within target (RP02) | 87.2% | 90.3% | 82.5% |
| Emergency repairs within target (RP02) | 89.6% | 79.6% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 88.6 | 131.0 | 53.9 |
| Stage one complaints answered in time (CH02) | 95.2% | 99.6% | 89.9% |
| Gas safety checks done (BS01) | 99.4% | 99.8% | 100.0% |
| Fire risk assessments done (BS02) | 98.2% | 100.0% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 35.1 | 44.2 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (1,024 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://www.originhousing.org.uk/about/performance/.
Regulator's grades
The regulator has not published a grade for this landlord yet (grading started in April 2024).
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Camden | 2,745 | 8% | 8 |
| Enfield | 1,093 | 5% | 2 |
| Watford | 638 | 8% | 0 |
| Harrow | 403 | 4% | 0 |
| Brent | 365 | 1% | 2 |
| Barnet | 361 | 2% | 0 |
| Stevenage | 315 | 3% | 0 |
| Islington | 243 | 1% | 0 |
| Richmond upon Thames | 147 | 1% | 0 |
| St Albans | 145 | 2% | 0 |
| North Hertfordshire | 120 | 1% | 0 |
| Welwyn Hatfield | 92 | 1% | 0 |
| Chelmsford | 81 | 1% | 0 |
| Three Rivers | 78 | 1% | 0 |
| Hertsmere | 64 | 1% | 0 |
18 more areas
| East Hertfordshire | 63 | 1% | 0 |
| Cambridge | 56 | 0% | 0 |
| Haringey | 43 | 0% | 0 |
| Fareham | 15 | 0% | 0 |
| Westminster | 13 | 0% | 0 |
| Hackney | 11 | 0% | 0 |
| Tower Hamlets | 8 | 0% | 0 |
| Lambeth | 2 | 0% | 0 |
| West Berkshire | 1 | 0% | 0 |
| Brighton and Hove | 1 | 0% | 0 |
| Castle Point | 1 | 0% | 0 |
| Ealing | 1 | 0% | 0 |
| Hounslow | 1 | 0% | 0 |
| Kingston upon Thames | 1 | 0% | 0 |
| Merton | 1 | 0% | 0 |
| Redbridge | 1 | 0% | 0 |
| Southwark | 1 | 0% | 0 |
| Wandsworth | 1 | 0% | 0 |
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Origin Housing
- Origin Housing 2
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.