Stonewater: how does this landlord perform?
Stonewater owns 36,926 social homes in 131 English local authority areas (31 March 2026), most of them in Somerset (2,438). In 2024/25, 61.8% of its tenants were satisfied with the overall service (England median 71.8%), up from 60.6% in 2023/24; 0.1% of homes did not meet the Decent Homes Standard; 74.6% of routine repairs were done within its target. Regulator's consumer grade: C2 (27 August 2025). Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 61.8% | 60.6% | 71.8% |
| Satisfied with repairs (TP02) | 63.2% | 62.6% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 61.6% | 62.6% | 69.5% |
| Home is well maintained (TP04) | 65.5% | 65.3% | 71.9% |
| Home is safe (TP05) | 75.2% | 73.8% | 77.6% |
| Landlord listens and acts (TP06) | 54.4% | 52.8% | 61.6% |
| Satisfied with complaints handling (TP09) | 29.9% | 27.7% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 55.5% | 52.9% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.1% | 0.2% | 0.5% |
| Non-emergency repairs within target (RP02) | 74.6% | 69.2% | 82.5% |
| Emergency repairs within target (RP02) | 82.3% | 82.1% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 106.0 | 110.2 | 53.9 |
| Stage one complaints answered in time (CH02) | 97.3% | 82.9% | 89.9% |
| Gas safety checks done (BS01) | 99.9% | 99.8% | 100.0% |
| Fire risk assessments done (BS02) | 99.6% | 99.9% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 16.0 | 10.1 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (2,788 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://www.stonewater.org/customers/get-involved/tenant-....
Regulator's grades
| Consumer standards (C1–C4) | C2, 27 August 2025 |
|---|---|
| Governance (G1–G4) | G1, 27 August 2025 |
| Financial viability (V1–V4) | V2, 27 August 2025 |
| Latest engagement | Inspection (27 August 2025) |
Other landlords covered by the same judgement: Mount Green Housing Association Limited, Stonewater (5) Limited.
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Somerset | 2,438 | 6% | 0 |
| Herefordshire | 2,337 | 18% | 7 |
| Wiltshire | 1,618 | 5% | 1 |
| Bedford | 1,460 | 10% | 0 |
| Central Bedfordshire | 1,403 | 6% | 1 |
| Coventry | 1,390 | 5% | 0 |
| Dorset | 1,263 | 5% | 0 |
| Bournemouth, Christchurch and Poole | 1,190 | 6% | 0 |
| Swindon | 1,091 | 6% | 0 |
| Sandwell | 1,021 | 3% | 2 |
| Dudley | 1,010 | 4% | 1 |
| Milton Keynes | 912 | 3% | 0 |
| Warwick | 834 | 7% | 4 |
| Southampton | 816 | 3% | 0 |
| Eastbourne | 796 | 13% | 0 |
116 more areas
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Mount Green Housing Association
- Stonewater
- Stonewater (5)
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.