Norwich City Council: how does this landlord perform?
Norwich City Council is a council landlord with 14,085 homes (Tenant Satisfaction Measures 2024/25). In 2024/25, 71.1% of its tenants were satisfied with the overall service (England median 71.8%), up from 64.2% in 2023/24; 0.3% of homes did not meet the Decent Homes Standard; 87.1% of routine repairs were done within its target. Regulator's consumer grade: C1 (15 April 2026). Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 71.1% | 64.2% | 71.8% |
| Satisfied with repairs (TP02) | 73.6% | 66.4% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 67.5% | 58.6% | 69.5% |
| Home is well maintained (TP04) | 71.2% | 64.1% | 71.9% |
| Home is safe (TP05) | 79.9% | 75.7% | 77.6% |
| Landlord listens and acts (TP06) | 59.2% | 53.9% | 61.6% |
| Satisfied with complaints handling (TP09) | 29.6% | 21.0% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 61.2% | 55.9% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.3% | 0.3% | 0.5% |
| Non-emergency repairs within target (RP02) | 87.1% | 87.1% | 82.5% |
| Emergency repairs within target (RP02) | 99.2% | 96.7% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 65.3 | 83.8 | 53.9 |
| Stage one complaints answered in time (CH02) | 64.0% | 44.8% | 89.9% |
| Gas safety checks done (BS01) | 100.0% | 100.0% | 100.0% |
| Fire risk assessments done (BS02) | 95.9% | 100.0% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 80.3 | 80.5 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (1,005 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported.
Regulator's grades
| Consumer standards (C1–C4) | C1, 15 April 2026 |
|---|---|
| Governance (G1–G4) | — |
| Financial viability (V1–V4) | — |
| Latest engagement | Inspection (15 April 2026) |
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes |
|---|---|---|
| Norwich | 14,130 | 70% |
Council homes by district, 31 March 2025 (Live Table 116).
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.