Jigsaw Homes Group: how does this landlord perform?
Jigsaw Homes Group owns 35,663 social homes in 37 English local authority areas (31 March 2026), most of them in Tameside (15,163). In 2024/25, 68.9% of its tenants were satisfied with the overall service (England median 71.8%), down from 69.5% in 2023/24; 0.4% of homes did not meet the Decent Homes Standard; 80.1% of routine repairs were done within its target. The regulator has not yet given it a consumer grade. Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 68.9% | 69.5% | 71.8% |
| Satisfied with repairs (TP02) | 70.4% | 71.5% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 69.2% | 67.6% | 69.5% |
| Home is well maintained (TP04) | 66.9% | 67.5% | 71.9% |
| Home is safe (TP05) | 70.6% | 72.2% | 77.6% |
| Landlord listens and acts (TP06) | 60.5% | 60.4% | 61.6% |
| Satisfied with complaints handling (TP09) | 35.5% | 38.3% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 54.4% | 53.3% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.4% | 0.3% | 0.5% |
| Non-emergency repairs within target (RP02) | 80.1% | 78.1% | 82.5% |
| Emergency repairs within target (RP02) | 99.1% | 98.8% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 41.8 | 22.8 | 53.9 |
| Stage one complaints answered in time (CH02) | 83.3% | 65.5% | 89.9% |
| Gas safety checks done (BS01) | 99.9% | 99.5% | 100.0% |
| Fire risk assessments done (BS02) | 100.0% | 100.0% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 69.8 | 67.5 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (2,609 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://www.jigsawhomes.org.uk/tenant-satisfaction-measures/.
Regulator's grades
| Consumer standards (C1–C4) | not graded yet |
|---|---|
| Governance (G1–G4) | G1, 17 December 2025 |
| Financial viability (V1–V4) | V1, 17 December 2025 |
| Latest engagement | Stability Check (17 December 2025) |
Other landlords covered by the same judgement: Jigsaw Homes Midlands, Jigsaw Homes North, Jigsaw Homes Tameside.
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Tameside | 15,163 | 66% | 32 |
| Chorley | 3,696 | 47% | 2 |
| Gedling | 3,362 | 57% | 3 |
| Manchester | 3,195 | 5% | 8 |
| Wigan | 1,810 | 7% | 6 |
| Sefton | 1,588 | 8% | 0 |
| Cheshire West and Chester | 1,105 | 4% | 7 |
| Lancaster | 777 | 11% | 1 |
| Wyre | 739 | 14% | 1 |
| Preston | 727 | 5% | 1 |
| Trafford | 698 | 4% | 0 |
| Oldham | 595 | 3% | 0 |
| Cheshire East | 343 | 1% | 1 |
| Ribble Valley | 285 | 9% | 2 |
| West Lancashire | 276 | 3% | 0 |
22 more areas
| Fylde | 218 | 6% | 0 |
| Bury | 192 | 1% | 0 |
| South Ribble | 112 | 2% | 0 |
| St. Helens | 92 | 1% | 0 |
| Ashfield | 78 | 1% | 0 |
| Newark and Sherwood | 73 | 1% | 0 |
| Nottingham | 56 | 0% | 0 |
| North Yorkshire | 49 | 0% | 0 |
| Stoke-on-Trent | 47 | 0% | 0 |
| Rushcliffe | 47 | 1% | 0 |
| Wirral | 47 | 0% | 0 |
| High Peak | 44 | 1% | 0 |
| Stockport | 42 | 0% | 0 |
| Rossendale | 37 | 1% | 0 |
| Warrington | 32 | 0% | 1 |
| Bolton | 32 | 0% | 0 |
| Salford | 26 | 0% | 0 |
| Staffordshire Moorlands | 25 | 1% | 0 |
| Rochdale | 23 | 0% | 0 |
| Broxtowe | 16 | 0% | 0 |
| Mansfield | 13 | 0% | 0 |
| Pendle | 3 | 0% | 0 |
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Jigsaw Homes Group
- Jigsaw Homes Midlands
- Jigsaw Homes North
- Jigsaw Homes Tameside
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.