Your Housing Group: how does this landlord perform?
Your Housing Group owns 26,555 social homes in 49 English local authority areas (31 March 2026), most of them in Warrington (3,284). In 2024/25, 75.0% of its tenants were satisfied with the overall service (England median 71.8%), up from 74.4% in 2023/24; 0.0% of homes did not meet the Decent Homes Standard; 38.1% of routine repairs were done within its target. Regulator's consumer grade: C2 (25 March 2026). Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 75.0% | 74.4% | 71.8% |
| Satisfied with repairs (TP02) | 67.6% | 64.8% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 59.3% | 58.9% | 69.5% |
| Home is well maintained (TP04) | 75.4% | 75.9% | 71.9% |
| Home is safe (TP05) | 81.1% | 82.7% | 77.6% |
| Landlord listens and acts (TP06) | 70.3% | 70.8% | 61.6% |
| Satisfied with complaints handling (TP09) | 45.3% | 39.7% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 69.4% | 73.0% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 38.1% | 29.9% | 82.5% |
| Emergency repairs within target (RP02) | 99.3% | 95.9% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 89.7 | 77.7 | 53.9 |
| Stage one complaints answered in time (CH02) | 68.6% | 86.4% | 89.9% |
| Gas safety checks done (BS01) | 100.0% | 100.0% | 100.0% |
| Fire risk assessments done (BS02) | 100.0% | 100.0% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 45.4 | 47.9 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (1,565 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported.
Regulator's grades
| Consumer standards (C1–C4) | C2, 25 March 2026 |
|---|---|
| Governance (G1–G4) | G1, 25 March 2026 |
| Financial viability (V1–V4) | V2, 25 March 2026 |
| Latest engagement | Inspection (25 March 2026) |
Other landlords covered by the same judgement: Frontis Homes Limited, Your Housing Limited.
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Warrington | 3,284 | 21% | 17 |
| Liverpool | 2,863 | 5% | 24 |
| Staffordshire Moorlands | 2,780 | 69% | 15 |
| Trafford | 1,976 | 12% | 17 |
| Manchester | 1,758 | 3% | 15 |
| St. Helens | 1,535 | 9% | 9 |
| Cheshire West and Chester | 1,515 | 5% | 3 |
| Wigan | 1,258 | 5% | 15 |
| Stockport | 1,006 | 5% | 20 |
| Preston | 956 | 7% | 5 |
| Knowsley | 842 | 4% | 1 |
| Cheshire East | 760 | 3% | 3 |
| Halton | 745 | 5% | 8 |
| Tameside | 504 | 2% | 2 |
| Hyndburn | 493 | 9% | 3 |
34 more areas
| Stoke-on-Trent | 470 | 2% | 0 |
| Leeds | 461 | 1% | 0 |
| Bolton | 455 | 2% | 0 |
| Sefton | 412 | 2% | 3 |
| South Ribble | 341 | 6% | 4 |
| Salford | 277 | 1% | 3 |
| Sheffield | 207 | 0% | 0 |
| Burnley | 194 | 3% | 0 |
| Rossendale | 175 | 4% | 0 |
| High Peak | 171 | 3% | 0 |
| West Lancashire | 156 | 2% | 0 |
| Bradford | 153 | 0% | 0 |
| Fylde | 143 | 4% | 1 |
| Chorley | 125 | 2% | 0 |
| Pendle | 93 | 2% | 0 |
| Rochdale | 65 | 0% | 4 |
| Bury | 64 | 0% | 1 |
| Calderdale | 63 | 0% | 0 |
| North Yorkshire | 52 | 0% | 0 |
| Newcastle-under-Lyme | 50 | 1% | 0 |
| Ribble Valley | 39 | 1% | 0 |
| Wyre | 34 | 1% | 0 |
| Kirklees | 26 | 0% | 0 |
| Dorset | 13 | 0% | 0 |
| Wokingham | 11 | 0% | 0 |
| North Devon | 7 | 0% | 0 |
| Swindon | 6 | 0% | 0 |
| Blackpool | 5 | 0% | 0 |
| Wiltshire | 5 | 0% | 0 |
| Wakefield | 3 | 0% | 0 |
| Lancaster | 1 | 0% | 0 |
| Oxford | 1 | 0% | 0 |
| Lichfield | 1 | 0% | 0 |
| Brent | 1 | 0% | 0 |
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Frontis Homes
- Your Housing
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.