Peabody Trust: how does this landlord perform?
Peabody Trust owns 93,170 social homes in 110 English local authority areas (31 March 2026), most of them in Tunbridge Wells (5,814). In 2024/25, 58.7% of its tenants were satisfied with the overall service (England median 71.8%), up from 57.7% in 2023/24; 0.1% of homes did not meet the Decent Homes Standard; 73.5% of routine repairs were done within its target. Regulator's consumer grade: C2 (29 April 2026). Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 58.7% | 57.7% | 71.8% |
| Satisfied with repairs (TP02) | 64.1% | 62.6% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 61.6% | 60.5% | 69.5% |
| Home is well maintained (TP04) | 62.6% | 60.9% | 71.9% |
| Home is safe (TP05) | 70.4% | 69.9% | 77.6% |
| Landlord listens and acts (TP06) | 51.3% | 50.1% | 61.6% |
| Satisfied with complaints handling (TP09) | 28.3% | 27.7% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 57.7% | 55.3% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.1% | 0.2% | 0.5% |
| Non-emergency repairs within target (RP02) | 73.5% | 69.3% | 82.5% |
| Emergency repairs within target (RP02) | 61.3% | 65.6% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 65.7 | 66.1 | 53.9 |
| Stage one complaints answered in time (CH02) | 39.3% | 55.3% | 89.9% |
| Gas safety checks done (BS01) | 99.5% | 98.3% | 100.0% |
| Fire risk assessments done (BS02) | 99.6% | 99.0% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 24.1 | 25.3 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (7,313 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://www.peabody.org.uk/your-community/our-performance....
Regulator's grades
| Consumer standards (C1–C4) | C2, 29 April 2026 |
|---|---|
| Governance (G1–G4) | G1, 29 April 2026 |
| Financial viability (V1–V4) | V2, 29 April 2026 |
| Latest engagement | Inspection (29 April 2026) |
Other landlords covered by the same judgement: Peabody Developments Limited, Town and Country Housing.
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Tunbridge Wells | 5,814 | 70% | 168 |
| Hackney | 5,555 | 12% | 23 |
| Islington | 5,296 | 12% | 16 |
| Ealing | 4,834 | 17% | 23 |
| Greenwich | 4,400 | 11% | 4 |
| Westminster | 3,919 | 14% | 35 |
| Southwark | 3,683 | 6% | 16 |
| Kensington and Chelsea | 3,668 | 18% | 20 |
| Lambeth | 3,053 | 6% | 16 |
| Brent | 2,973 | 9% | 9 |
| Bexley | 2,894 | 18% | 2 |
| Tower Hamlets | 2,741 | 6% | 2 |
| Wandsworth | 2,624 | 8% | 14 |
| Waltham Forest | 2,576 | 10% | 8 |
| Lewisham | 2,520 | 6% | 4 |
95 more areas
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Peabody Developments
- Peabody Trust
- Town and Country Housing
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.