Metropolitan Housing Trust: how does this landlord perform?
Metropolitan Housing Trust owns 46,186 social homes in 114 English local authority areas (31 March 2026), most of them in Lambeth (5,264). In 2024/25, 67.7% of its tenants were satisfied with the overall service (England median 71.8%); 2.9% of homes did not meet the Decent Homes Standard; 83.4% of routine repairs were done within its target. Regulator's consumer grade: C2 (28 May 2025). Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 67.7% | — | 71.8% |
| Satisfied with repairs (TP02) | 68.2% | — | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 67.0% | — | 69.5% |
| Home is well maintained (TP04) | 68.3% | — | 71.9% |
| Home is safe (TP05) | 74.4% | — | 77.6% |
| Landlord listens and acts (TP06) | 55.6% | — | 61.6% |
| Satisfied with complaints handling (TP09) | 37.1% | — | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 57.6% | — | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 2.9% | — | 0.5% |
| Non-emergency repairs within target (RP02) | 83.4% | — | 82.5% |
| Emergency repairs within target (RP02) | 90.0% | — | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 115.7 | — | 53.9 |
| Stage one complaints answered in time (CH02) | 96.7% | — | 89.9% |
| Gas safety checks done (BS01) | 99.9% | — | 100.0% |
| Fire risk assessments done (BS02) | 100.0% | — | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 41.8 | — | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (2,402 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://www.mtvh.co.uk/about-us/our-performance/.
Regulator's grades
| Consumer standards (C1–C4) | C2, 28 May 2025 |
|---|---|
| Governance (G1–G4) | G2, 26 November 2025 |
| Financial viability (V1–V4) | V2 |
| Latest engagement | Stability Check (26 November 2025) |
Other landlords covered by the same judgement: Thames Valley Housing Association Limited.
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Lambeth | 5,264 | 10% | 327 |
| Rushcliffe | 3,809 | 60% | 146 |
| Derby | 2,348 | 11% | 169 |
| Sutton | 2,126 | 17% | 35 |
| Brent | 2,017 | 6% | 140 |
| Haringey | 1,991 | 7% | 80 |
| Nottingham | 1,940 | 5% | 68 |
| Enfield | 1,468 | 7% | 48 |
| Wandsworth | 1,211 | 4% | 16 |
| Barnet | 1,145 | 5% | 18 |
| South Cambridgeshire | 1,132 | 9% | 28 |
| Buckinghamshire | 1,032 | 3% | 15 |
| Hounslow | 918 | 4% | 32 |
| Bracknell Forest | 807 | 9% | 14 |
| Wokingham | 794 | 11% | 10 |
99 more areas
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Metropolitan Housing Trust
- Thames Valley Housing Association
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.