Abri Group: how does this landlord perform?
Abri Group owns 45,741 social homes in 50 English local authority areas (31 March 2026), most of them in Somerset (9,559). In 2024/25, 74.5% of its tenants were satisfied with the overall service (England median 71.8%), down from 75.0% in 2023/24; 0.0% of homes did not meet the Decent Homes Standard; 94.7% of routine repairs were done within its target. Regulator's consumer grade: C2 (14 October 2026). Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 74.5% | 75.0% | 71.8% |
| Satisfied with repairs (TP02) | 76.2% | 76.2% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 69.9% | 68.8% | 69.5% |
| Home is well maintained (TP04) | 74.6% | 76.3% | 71.9% |
| Home is safe (TP05) | 81.6% | 81.8% | 77.6% |
| Landlord listens and acts (TP06) | 65.2% | 63.6% | 61.6% |
| Satisfied with complaints handling (TP09) | 41.3% | 34.9% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 58.8% | 57.3% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 94.7% | 95.5% | 82.5% |
| Emergency repairs within target (RP02) | 98.7% | 97.9% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 69.9 | 78.4 | 53.9 |
| Stage one complaints answered in time (CH02) | 79.4% | 62.2% | 89.9% |
| Gas safety checks done (BS01) | 99.9% | 99.9% | 100.0% |
| Fire risk assessments done (BS02) | 99.3% | 99.1% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 55.6 | 57.8 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (2,433 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported.
Regulator's grades
| Consumer standards (C1–C4) | C2, 14 October 2026 |
|---|---|
| Governance (G1–G4) | G1, 14 October 2026 |
| Financial viability (V1–V4) | V1, 14 October 2026 |
| Latest engagement | Inspection (14 October 2026) |
Other landlords covered by the same judgement: Oriel Housing Limited, The Swaythling Housing Society Limited.
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Somerset | 9,559 | 23% | 0 |
| Bracknell Forest | 6,461 | 69% | 0 |
| East Hampshire | 5,273 | 66% | 0 |
| Windsor and Maidenhead | 3,362 | 40% | 0 |
| Southampton | 2,606 | 10% | 0 |
| Westminster | 1,925 | 7% | 2 |
| Eastleigh | 1,790 | 18% | 0 |
| Wiltshire | 1,433 | 4% | 0 |
| Kensington and Chelsea | 1,151 | 6% | 0 |
| Dorset | 961 | 4% | 0 |
| New Forest | 887 | 10% | 1 |
| Portsmouth | 839 | 5% | 0 |
| Bournemouth, Christchurch and Poole | 774 | 4% | 0 |
| Winchester | 607 | 6% | 0 |
| Brent | 604 | 2% | 0 |
35 more areas
| Hart | 601 | 13% | 0 |
| Test Valley | 593 | 6% | 0 |
| Hammersmith and Fulham | 500 | 2% | 1 |
| Bristol | 496 | 1% | 0 |
| Slough | 462 | 4% | 0 |
| Fareham | 418 | 8% | 0 |
| Reading | 325 | 3% | 0 |
| Guildford | 294 | 3% | 0 |
| Chichester | 286 | 3% | 0 |
| Vale of White Horse | 276 | 3% | 0 |
| Gosport | 275 | 4% | 0 |
| Basingstoke and Deane | 265 | 2% | 0 |
| Wokingham | 258 | 4% | 0 |
| Havant | 249 | 2% | 0 |
| Mid Sussex | 190 | 2% | 0 |
| Wandsworth | 189 | 1% | 0 |
| Hounslow | 181 | 1% | 0 |
| West Berkshire | 179 | 2% | 0 |
| East Devon | 174 | 2% | 0 |
| Buckinghamshire | 158 | 0% | 0 |
| Rushmoor | 144 | 2% | 0 |
| Waverley | 144 | 2% | 0 |
| Mid Devon | 131 | 3% | 0 |
| Woking | 120 | 2% | 0 |
| Harrow | 108 | 1% | 0 |
| Ealing | 95 | 0% | 0 |
| Camden | 88 | 0% | 0 |
| Runnymede | 70 | 1% | 0 |
| South Oxfordshire | 64 | 1% | 0 |
| Southwark | 62 | 0% | 0 |
| North Somerset | 61 | 1% | 0 |
| Bath and North East Somerset | 42 | 0% | 0 |
| Barnet | 7 | 0% | 0 |
| Isle of Wight | 3 | 0% | 0 |
| Hillingdon | 1 | 0% | 0 |
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Abri Group
- The Swaythling Housing Society
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.