Moat Homes: how does this landlord perform?
Moat Homes owns 19,814 social homes in 91 English local authority areas (31 March 2026), most of them in Maldon (2,071). In 2024/25, 67.2% of its tenants were satisfied with the overall service (England median 71.8%), up from 61.4% in 2023/24; 0.0% of homes did not meet the Decent Homes Standard; 41.3% of routine repairs were done within its target. Regulator's consumer grade: C2 (18 December 2024). Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 67.2% | 61.4% | 71.8% |
| Satisfied with repairs (TP02) | 64.3% | 61.4% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 59.0% | 54.7% | 69.5% |
| Home is well maintained (TP04) | 67.7% | 60.4% | 71.9% |
| Home is safe (TP05) | 74.2% | 67.5% | 77.6% |
| Landlord listens and acts (TP06) | 58.3% | 50.9% | 61.6% |
| Satisfied with complaints handling (TP09) | 38.7% | 31.1% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 57.4% | 45.3% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 41.3% | 60.8% | 82.5% |
| Emergency repairs within target (RP02) | 97.1% | 97.3% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 155.6 | 77.4 | 53.9 |
| Stage one complaints answered in time (CH02) | 82.8% | 62.4% | 89.9% |
| Gas safety checks done (BS01) | 100.0% | 99.9% | 100.0% |
| Fire risk assessments done (BS02) | 100.0% | 100.0% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 40.2 | 38.9 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (2,027 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://www.moat.co.uk/about-us/our-performance.
Regulator's grades
| Consumer standards (C1–C4) | C2, 18 December 2024 |
|---|---|
| Governance (G1–G4) | G2, 12 November 2025 |
| Financial viability (V1–V4) | V2, 12 November 2025 |
| Latest engagement | Stability Check (12 November 2025) |
Other landlords covered by the same judgement: Moat Housing Group Limited.
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Maldon | 2,071 | 51% | 0 |
| Medway | 1,171 | 11% | 0 |
| Swale | 1,097 | 11% | 0 |
| Sevenoaks | 977 | 13% | 0 |
| Dartford | 947 | 12% | 0 |
| Merton | 935 | 7% | 0 |
| Tonbridge and Malling | 859 | 8% | 0 |
| Greenwich | 799 | 2% | 0 |
| Ashford | 693 | 8% | 0 |
| Canterbury | 690 | 7% | 0 |
| Mid Sussex | 663 | 7% | 0 |
| Gravesham | 653 | 8% | 0 |
| Bexley | 624 | 4% | 0 |
| Croydon | 619 | 2% | 0 |
| Tunbridge Wells | 594 | 7% | 0 |
76 more areas
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Moat Homes
- Moat Housing Group
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.