Octavia Housing: how does this landlord perform?
Octavia Housing has no social homes in the regulator's Statistical Data Return of 31 March 2026 — its homes may have moved to another registered provider through a merger or transfer. In 2024/25, 51.5% of its tenants were satisfied with the overall service (England median 71.8%); 0.4% of homes did not meet the Decent Homes Standard. Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 51.5% | 51.5% | 71.8% |
| Satisfied with repairs (TP02) | 52.1% | 62.7% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 50.9% | 58.0% | 69.5% |
| Home is well maintained (TP04) | 57.5% | 57.6% | 71.9% |
| Home is safe (TP05) | 65.6% | 63.8% | 77.6% |
| Landlord listens and acts (TP06) | 44.5% | 38.9% | 61.6% |
| Satisfied with complaints handling (TP09) | 19.2% | 20.2% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 54.7% | 51.4% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.4% | — | 0.5% |
| Stage one complaints per 1,000 homes (CH01) | 137.6 | — | 53.9 |
| Stage one complaints answered in time (CH02) | 19.0% | — | 89.9% |
| Gas safety checks done (BS01) | 92.2% | — | 100.0% |
| Fire risk assessments done (BS02) | 97.5% | — | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 110.3 | — | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (528 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://www.octaviahousing.org.uk/for-tenants/feedback-an....
Regulator's grades
The regulator has not published a grade for this landlord yet (grading started in April 2024).
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.