Southern Housing: how does this landlord perform?
Southern Housing owns 69,362 social homes in 107 English local authority areas (31 March 2026), most of them in Swale (6,724). In 2024/25, 63.0% of its tenants were satisfied with the overall service (England median 71.8%), down from 67.4% in 2023/24; 0.4% of homes did not meet the Decent Homes Standard; 72.9% of routine repairs were done within its target. Regulator's consumer grade: C2 (28 August 2024). Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 63.0% | 67.4% | 71.8% |
| Satisfied with repairs (TP02) | 65.3% | 67.5% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 61.5% | 63.0% | 69.5% |
| Home is well maintained (TP04) | 71.5% | 72.7% | 71.9% |
| Home is safe (TP05) | 78.0% | 78.1% | 77.6% |
| Landlord listens and acts (TP06) | 59.3% | 63.3% | 61.6% |
| Satisfied with complaints handling (TP09) | 33.1% | 34.3% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 63.5% | 68.0% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.4% | 0.3% | 0.5% |
| Non-emergency repairs within target (RP02) | 72.9% | 80.3% | 82.5% |
| Emergency repairs within target (RP02) | 80.1% | 85.3% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 98.2 | 69.5 | 53.9 |
| Stage one complaints answered in time (CH02) | 88.7% | 70.1% | 89.9% |
| Gas safety checks done (BS01) | 99.5% | 99.7% | 100.0% |
| Fire risk assessments done (BS02) | 99.6% | 99.7% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 23.0 | 19.3 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (2,321 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported.
Regulator's grades
| Consumer standards (C1–C4) | C2, 28 August 2024 |
|---|---|
| Governance (G1–G4) | G1, 12 November 2025 |
| Financial viability (V1–V4) | V2, 12 November 2025 |
| Latest engagement | Stability Check (12 November 2025) |
Other landlords covered by the same judgement: Amicus Group Limited, Crystal Palace Housing Association Limited, Southern Home Ownership Limited.
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Swale | 6,724 | 66% | 3 |
| Hastings | 4,418 | 66% | 5 |
| Wandsworth | 3,735 | 12% | 4 |
| Croydon | 3,726 | 12% | 5 |
| Rother | 3,534 | 68% | 1 |
| Isle of Wight | 3,387 | 44% | 3 |
| Southwark | 2,835 | 5% | 3 |
| Lambeth | 2,705 | 5% | 5 |
| Hackney | 2,321 | 5% | 3 |
| Greenwich | 2,026 | 5% | 1 |
| Tower Hamlets | 1,820 | 4% | 5 |
| Brighton and Hove | 1,633 | 8% | 5 |
| Arun | 1,427 | 15% | 1 |
| Bromley | 1,412 | 7% | 3 |
| Islington | 1,347 | 3% | 2 |
92 more areas
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Amicus Group
- Southern Home Ownership
- Southern Housing
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.