Karbon Homes: how does this landlord perform?
Karbon Homes owns 33,028 social homes in 19 English local authority areas (31 March 2026), most of them in County Durham (11,607). In 2024/25, 81.5% of its tenants were satisfied with the overall service (England median 71.8%), down from 84.3% in 2023/24; 0.0% of homes did not meet the Decent Homes Standard; 59.3% of routine repairs were done within its target. Regulator's consumer grade: C1 (28 October 2026). Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 81.5% | 84.3% | 71.8% |
| Satisfied with repairs (TP02) | 84.1% | 84.5% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 74.6% | 79.8% | 69.5% |
| Home is well maintained (TP04) | 84.8% | 85.7% | 71.9% |
| Home is safe (TP05) | 89.9% | 92.6% | 77.6% |
| Landlord listens and acts (TP06) | 70.9% | 76.8% | 61.6% |
| Satisfied with complaints handling (TP09) | 43.2% | 45.1% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 68.3% | 71.0% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 59.3% | 76.4% | 82.5% |
| Emergency repairs within target (RP02) | 99.3% | 96.0% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 74.0 | 24.9 | 53.9 |
| Stage one complaints answered in time (CH02) | 97.3% | 87.3% | 89.9% |
| Gas safety checks done (BS01) | 100.0% | 100.0% | 100.0% |
| Fire risk assessments done (BS02) | 100.0% | 99.9% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 67.0 | 102.7 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (2,965 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported.
Regulator's grades
| Consumer standards (C1–C4) | C1, 28 October 2026 |
|---|---|
| Governance (G1–G4) | G1, 24 September 2025 |
| Financial viability (V1–V4) | V1, 24 September 2025 |
| Latest engagement | Responsive Engagement (28 October 2026) |
Other landlords covered by the same judgement: 54 North Homes Limited, Leazes Homes Limited.
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| County Durham | 11,607 | 23% | 0 |
| Northumberland | 6,485 | 23% | 0 |
| Newcastle upon Tyne | 4,452 | 12% | 0 |
| North Tyneside | 1,740 | 8% | 0 |
| South Tyneside | 1,634 | 8% | 0 |
| Leeds | 1,587 | 2% | 0 |
| North Yorkshire | 1,000 | 3% | 0 |
| Gateshead | 826 | 3% | 0 |
| York | 757 | 6% | 0 |
| East Riding of Yorkshire | 636 | 4% | 0 |
| Sunderland | 558 | 2% | 0 |
| Hartlepool | 422 | 4% | 0 |
| Stockton-on-Tees | 326 | 2% | 0 |
| Barnsley | 223 | 1% | 0 |
| Middlesbrough | 209 | 1% | 0 |
4 more areas
| Darlington | 204 | 2% | 0 |
| Redcar and Cleveland | 183 | 1% | 0 |
| Wakefield | 171 | 0% | 0 |
| Kirklees | 8 | 0% | 0 |
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- 54 North Homes
- Karbon Homes
- Leazes Homes
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.