Dartford Borough Council: how does this landlord perform?
Dartford Borough Council is a council landlord with 4,202 homes (Tenant Satisfaction Measures 2024/25). In 2024/25, 73.6% of its tenants were satisfied with the overall service (England median 71.8%), up from 72.2% in 2023/24; 2.4% of homes did not meet the Decent Homes Standard; 77.4% of routine repairs were done within its target. Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 73.6% | 72.2% | 71.8% |
| Satisfied with repairs (TP02) | 75.6% | 77.8% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 74.8% | 81.3% | 69.5% |
| Home is well maintained (TP04) | 78.1% | 75.1% | 71.9% |
| Home is safe (TP05) | 81.7% | 78.0% | 77.6% |
| Landlord listens and acts (TP06) | 66.7% | 62.8% | 61.6% |
| Satisfied with complaints handling (TP09) | 35.8% | 30.9% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 54.8% | 51.1% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 2.4% | 1.1% | 0.5% |
| Non-emergency repairs within target (RP02) | 77.4% | 81.1% | 82.5% |
| Emergency repairs within target (RP02) | 91.9% | 91.2% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 17.6 | 4.7 | 53.9 |
| Stage one complaints answered in time (CH02) | 85.1% | 65.0% | 89.9% |
| Gas safety checks done (BS01) | 100.0% | 100.0% | 100.0% |
| Fire risk assessments done (BS02) | 100.0% | 93.9% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 78.1 | 35.1 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (977 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://www.dartford.gov.uk/tsms.
Regulator's grades
The regulator has not published a grade for this landlord yet (grading started in April 2024).
Where it owns homes
| Area | Homes | Share of the area's social homes |
|---|---|---|
| Dartford | 4,202 | 51% |
Council homes by district, 31 March 2025 (Live Table 116).
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.