Regenda: how does this landlord perform?
Regenda owns 11,437 social homes in 25 English local authority areas (31 March 2026), most of them in Wyre (2,847). In 2024/25, 76.6% of its tenants were satisfied with the overall service (England median 71.8%), up from 71.5% in 2023/24; 0.0% of homes did not meet the Decent Homes Standard; 92.5% of routine repairs were done within its target. Regulator's consumer grade: C1 (27 May 2026). Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 76.6% | 71.5% | 71.8% |
| Satisfied with repairs (TP02) | 78.1% | 71.8% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 73.2% | 67.3% | 69.5% |
| Home is well maintained (TP04) | 76.8% | 69.5% | 71.9% |
| Home is safe (TP05) | 84.1% | 77.3% | 77.6% |
| Landlord listens and acts (TP06) | 70.5% | 62.8% | 61.6% |
| Satisfied with complaints handling (TP09) | 43.0% | 38.8% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 70.4% | 60.6% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 92.5% | 95.1% | 82.5% |
| Emergency repairs within target (RP02) | 99.2% | 98.3% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 56.0 | 59.6 | 53.9 |
| Stage one complaints answered in time (CH02) | 96.6% | 97.3% | 89.9% |
| Gas safety checks done (BS01) | 100.0% | 100.0% | 100.0% |
| Fire risk assessments done (BS02) | 100.0% | 97.1% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 16.4 | 22.8 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (990 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://www.regenda.org.uk/tenant-satisfaction-measures.
Regulator's grades
| Consumer standards (C1–C4) | C1, 27 May 2026 |
|---|---|
| Governance (G1–G4) | G1, 27 May 2026 |
| Financial viability (V1–V4) | V2, 27 May 2026 |
| Latest engagement | Inspection (27 May 2026) |
Other landlords covered by the same judgement: Redwing Living Limited.
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Wyre | 2,847 | 53% | 6 |
| Wirral | 1,601 | 7% | 0 |
| Oldham | 1,382 | 6% | 3 |
| Liverpool | 1,129 | 2% | 1 |
| Tameside | 1,008 | 4% | 3 |
| Cheshire East | 919 | 4% | 0 |
| St. Helens | 829 | 5% | 1 |
| Rochdale | 622 | 3% | 0 |
| Sefton | 431 | 2% | 2 |
| Rossendale | 175 | 4% | 0 |
| West Lancashire | 166 | 2% | 0 |
| Trafford | 78 | 0% | 0 |
| Bury | 65 | 0% | 0 |
| Cheshire West and Chester | 37 | 0% | 0 |
| Burnley | 32 | 0% | 0 |
10 more areas
| Fylde | 23 | 1% | 0 |
| Blackpool | 22 | 0% | 0 |
| Manchester | 16 | 0% | 0 |
| Preston | 14 | 0% | 0 |
| Blackburn with Darwen | 9 | 0% | 0 |
| Ribble Valley | 8 | 0% | 0 |
| Knowsley | 8 | 0% | 0 |
| Chorley | 6 | 0% | 0 |
| Salford | 6 | 0% | 0 |
| South Ribble | 4 | 0% | 0 |
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Redwing Living
- Regenda
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.