The Industrial Dwellings Society (1885): how does this landlord perform?
The Industrial Dwellings Society (1885) owns 1,492 social homes in 9 English local authority areas (31 March 2026), most of them in Hackney (1,017). In 2024/25, 68.1% of its tenants were satisfied with the overall service (England median 71.8%), up from 56.2% in 2023/24; 7.9% of homes did not meet the Decent Homes Standard; 85.9% of routine repairs were done within its target. Regulator's consumer grade: C2 (30 October 2024). Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 68.1% | 56.2% | 71.8% |
| Satisfied with repairs (TP02) | 68.1% | 56.4% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 69.6% | 56.2% | 69.5% |
| Home is well maintained (TP04) | 68.7% | 56.4% | 71.9% |
| Home is safe (TP05) | 74.2% | 58.3% | 77.6% |
| Landlord listens and acts (TP06) | 60.2% | 45.6% | 61.6% |
| Satisfied with complaints handling (TP09) | 38.7% | 25.5% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 67.8% | 54.2% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 7.9% | 12.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 85.9% | 63.8% | 82.5% |
| Emergency repairs within target (RP02) | 86.6% | 92.6% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 45.3 | 48.1 | 53.9 |
| Stage one complaints answered in time (CH02) | 98.4% | 100.0% | 89.9% |
| Gas safety checks done (BS01) | 99.9% | 98.9% | 100.0% |
| Fire risk assessments done (BS02) | 100.0% | 100.0% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 25.0 | 22.8 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (361 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://www.ids.org.uk/about-ids/tsm-2024-25/.
Regulator's grades
| Consumer standards (C1–C4) | C2, 30 October 2024 |
|---|---|
| Governance (G1–G4) | G2, 17 December 2025 |
| Financial viability (V1–V4) | V2, 17 December 2025 |
| Latest engagement | Stability Check (17 December 2025) |
Other landlords covered by the same judgement: Otto Schiff Housing Association.
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Hackney | 1,017 | 2% | 68 |
| Tower Hamlets | 167 | 0% | 18 |
| Barnet | 89 | 0% | 0 |
| Redbridge | 89 | 1% | 0 |
| Southwark | 83 | 0% | 0 |
| Hertsmere | 34 | 0% | 0 |
| Haringey | 5 | 0% | 0 |
| Castle Point | 4 | 0% | 0 |
| Camden | 4 | 0% | 0 |
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Otto Schiff Housing Association
- The Industrial Dwellings Society (1885)
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.