Newlon Housing Trust: how does this landlord perform?
Newlon Housing Trust owns 7,317 social homes in 11 English local authority areas (31 March 2026), most of them in Hackney (1,929). In 2024/25, 61.2% of its tenants were satisfied with the overall service (England median 71.8%), up from 60.1% in 2023/24; 0.0% of homes did not meet the Decent Homes Standard; 71.8% of routine repairs were done within its target. Regulator's consumer grade: C2 (29 April 2026). Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 61.2% | 60.1% | 71.8% |
| Satisfied with repairs (TP02) | 65.2% | 63.0% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 60.3% | 60.4% | 69.5% |
| Home is well maintained (TP04) | 63.4% | 60.7% | 71.9% |
| Home is safe (TP05) | 69.6% | 68.8% | 77.6% |
| Landlord listens and acts (TP06) | 54.5% | 52.4% | 61.6% |
| Satisfied with complaints handling (TP09) | 38.2% | 34.1% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 63.3% | 56.9% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 71.8% | 80.1% | 82.5% |
| Emergency repairs within target (RP02) | 90.7% | 87.3% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 114.8 | 100.3 | 53.9 |
| Stage one complaints answered in time (CH02) | 95.3% | 90.4% | 89.9% |
| Gas safety checks done (BS01) | 99.4% | 99.2% | 100.0% |
| Fire risk assessments done (BS02) | 100.0% | 99.9% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 27.7 | 97.1 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (1,213 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://www.newlon.org.uk/residents/tsms/.
Regulator's grades
| Consumer standards (C1–C4) | C2, 29 April 2026 |
|---|---|
| Governance (G1–G4) | G1, 29 April 2026 |
| Financial viability (V1–V4) | V2, 29 April 2026 |
| Latest engagement | Inspection (29 April 2026) |
Other landlords covered by the same judgement: Access Homes Housing Association Limited.
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Hackney | 1,929 | 4% | 5 |
| Islington | 1,576 | 4% | 1 |
| Haringey | 1,170 | 4% | 0 |
| Tower Hamlets | 1,024 | 2% | 2 |
| Camden | 625 | 2% | 0 |
| Enfield | 625 | 3% | 1 |
| Waltham Forest | 289 | 1% | 0 |
| Redbridge | 67 | 1% | 0 |
| Barking and Dagenham | 9 | 0% | 0 |
| Havering | 2 | 0% | 0 |
| Newham | 1 | 0% | 0 |
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Access Homes Housing Association
- Newlon Housing Trust
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.