Hyde Housing Association: how does this landlord perform?
Hyde Housing Association owns 33,764 social homes in 50 English local authority areas (31 March 2026), most of them in Chichester (5,499). In 2024/25, 65.5% of its tenants were satisfied with the overall service (England median 71.8%), up from 60.7% in 2023/24; 1.2% of homes did not meet the Decent Homes Standard; 84.8% of routine repairs were done within its target. Regulator's consumer grade: C1 (25 March 2026). Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 65.5% | 60.7% | 71.8% |
| Satisfied with repairs (TP02) | 67.9% | 59.7% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 67.9% | 58.3% | 69.5% |
| Home is well maintained (TP04) | 66.9% | 62.7% | 71.9% |
| Home is safe (TP05) | 76.4% | 71.3% | 77.6% |
| Landlord listens and acts (TP06) | 65.8% | 51.7% | 61.6% |
| Satisfied with complaints handling (TP09) | 37.1% | 29.9% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 58.0% | 57.1% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 1.2% | 1.7% | 0.5% |
| Non-emergency repairs within target (RP02) | 84.8% | 81.7% | 82.5% |
| Emergency repairs within target (RP02) | 99.5% | 98.5% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 99.7 | 122.0 | 53.9 |
| Stage one complaints answered in time (CH02) | 91.9% | 82.1% | 89.9% |
| Gas safety checks done (BS01) | 100.0% | 97.1% | 100.0% |
| Fire risk assessments done (BS02) | 100.0% | 100.0% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 60.8 | 40.2 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (2,645 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://www.hyde-housing.co.uk/the-hyde-group/who-we-are/....
Regulator's grades
| Consumer standards (C1–C4) | C1, 25 March 2026 |
|---|---|
| Governance (G1–G4) | G1, 25 March 2026 |
| Financial viability (V1–V4) | V2, 25 March 2026 |
| Latest engagement | Inspection (25 March 2026) |
Other landlords covered by the same judgement: Hillside Housing Trust Limited, Hyde Southbank Homes Limited, Martlet Homes Limited, Pinnacle Affordable Homes Ltd, Pinnacle Spaces Limited, Tower Hamlets Community Housing.
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Chichester | 5,499 | 54% | 32 |
| Lewisham | 2,837 | 7% | 44 |
| Lambeth | 2,409 | 5% | 60 |
| Greenwich | 2,337 | 6% | 24 |
| Southwark | 1,914 | 3% | 26 |
| Croydon | 1,634 | 5% | 21 |
| Brighton and Hove | 1,292 | 6% | 12 |
| Brent | 1,241 | 4% | 18 |
| Southampton | 1,224 | 5% | 6 |
| Bromley | 1,207 | 6% | 22 |
| Islington | 1,070 | 2% | 13 |
| Peterborough | 970 | 5% | 7 |
| Maidstone | 761 | 6% | 6 |
| Dartford | 739 | 9% | 5 |
| Bexley | 637 | 4% | 3 |
35 more areas
| Swale | 621 | 6% | 3 |
| Mid Sussex | 585 | 6% | 5 |
| Medway | 546 | 5% | 2 |
| Canterbury | 540 | 6% | 0 |
| Horsham | 420 | 5% | 3 |
| Crawley | 418 | 4% | 5 |
| Arun | 413 | 4% | 3 |
| Gravesham | 403 | 5% | 1 |
| Fareham | 387 | 8% | 1 |
| Gosport | 385 | 6% | 2 |
| Adur | 379 | 9% | 0 |
| Reigate and Banstead | 339 | 4% | 2 |
| Tonbridge and Malling | 293 | 3% | 2 |
| Portsmouth | 288 | 2% | 1 |
| Winchester | 245 | 2% | 1 |
| Eastleigh | 185 | 2% | 0 |
| Folkestone and Hythe | 170 | 3% | 0 |
| Ashford | 164 | 2% | 1 |
| Newham | 163 | 0% | 0 |
| West Northamptonshire | 160 | 1% | 1 |
| Huntingdonshire | 152 | 1% | 0 |
| Tunbridge Wells | 138 | 2% | 2 |
| Worthing | 125 | 2% | 1 |
| Milton Keynes | 113 | 0% | 0 |
| Harrow | 65 | 1% | 0 |
| Havant | 63 | 1% | 0 |
| Hastings | 59 | 1% | 0 |
| Lewes | 59 | 1% | 1 |
| Waverley | 48 | 1% | 0 |
| Tandridge | 26 | 1% | 0 |
| Sevenoaks | 15 | 0% | 0 |
| North Northamptonshire | 11 | 0% | 0 |
| Woking | 10 | 0% | 0 |
| Merton | 4 | 0% | 0 |
| Wandsworth | 1 | 0% | 0 |
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Hillside Housing Trust
- Hyde Housing Association
- Hyde Southbank Homes
- Martlet Homes
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.