Futures Housing Group: how does this landlord perform?
Futures Housing Group owns 10,512 social homes in 19 English local authority areas (31 March 2026), most of them in Amber Valley (6,030). In 2024/25, 75.5% of its tenants were satisfied with the overall service (England median 71.8%), up from 74.4% in 2023/24; 0.0% of homes did not meet the Decent Homes Standard; 92.4% of routine repairs were done within its target. The regulator has not yet given it a consumer grade. Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 75.5% | 74.4% | 71.8% |
| Satisfied with repairs (TP02) | 80.3% | 77.6% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 74.1% | 69.4% | 69.5% |
| Home is well maintained (TP04) | 79.4% | 73.2% | 71.9% |
| Home is safe (TP05) | 83.2% | 80.6% | 77.6% |
| Landlord listens and acts (TP06) | 65.3% | 64.1% | 61.6% |
| Satisfied with complaints handling (TP09) | 32.3% | 33.1% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 55.9% | 56.5% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 92.4% | 92.3% | 82.5% |
| Emergency repairs within target (RP02) | 89.9% | 88.2% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 55.5 | 45.1 | 53.9 |
| Stage one complaints answered in time (CH02) | 98.2% | 99.3% | 89.9% |
| Gas safety checks done (BS01) | 100.0% | 100.0% | 100.0% |
| Fire risk assessments done (BS02) | 100.0% | 100.0% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 79.7 | 86.7 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (1,064 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://futureshg.co.uk/about-futures/our-performance/.
Regulator's grades
| Consumer standards (C1–C4) | not graded yet |
|---|---|
| Governance (G1–G4) | G1, 17 December 2025 |
| Financial viability (V1–V4) | V1, 17 December 2025 |
| Latest engagement | Stability Check (17 December 2025) |
Other landlords covered by the same judgement: Futures Homescape Limited, Futures Homeway Limited.
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Amber Valley | 6,030 | 74% | 0 |
| West Northamptonshire | 3,580 | 12% | 0 |
| Erewash | 300 | 4% | 0 |
| North West Leicestershire | 93 | 1% | 0 |
| Broxtowe | 91 | 1% | 0 |
| Hinckley and Bosworth | 77 | 1% | 0 |
| Derby | 70 | 0% | 0 |
| Bolsover | 54 | 1% | 0 |
| Harborough | 40 | 1% | 0 |
| North Northamptonshire | 38 | 0% | 0 |
| North East Derbyshire | 30 | 0% | 0 |
| Peterborough | 26 | 0% | 0 |
| Rushcliffe | 23 | 0% | 0 |
| Derbyshire Dales | 18 | 0% | 0 |
| Blaby | 12 | 0% | 0 |
4 more areas
| South Derbyshire | 10 | 0% | 0 |
| South Cambridgeshire | 9 | 0% | 0 |
| Cambridge | 6 | 0% | 0 |
| Ashfield | 5 | 0% | 0 |
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Futures Homescape
- Futures Homeway
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.