A2Dominion Housing Group: how does this landlord perform?
A2Dominion Housing Group owns 25,212 social homes in 69 English local authority areas (31 March 2026), most of them in Spelthorne (5,292). In 2024/25, 60.7% of its tenants were satisfied with the overall service (England median 71.8%), up from 58.0% in 2023/24; 0.2% of homes did not meet the Decent Homes Standard; 73.9% of routine repairs were done within its target. Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 60.7% | 58.0% | 71.8% |
| Satisfied with repairs (TP02) | 63.7% | 57.5% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 61.1% | 54.5% | 69.5% |
| Home is well maintained (TP04) | 63.8% | 54.9% | 71.9% |
| Home is safe (TP05) | 71.8% | 63.9% | 77.6% |
| Landlord listens and acts (TP06) | 54.6% | 47.4% | 61.6% |
| Satisfied with complaints handling (TP09) | 30.9% | 30.8% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 55.6% | 47.7% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.2% | 0.6% | 0.5% |
| Non-emergency repairs within target (RP02) | 73.9% | 68.8% | 82.5% |
| Emergency repairs within target (RP02) | 85.3% | 66.6% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 199.9 | 151.8 | 53.9 |
| Stage one complaints answered in time (CH02) | 70.2% | 43.5% | 89.9% |
| Gas safety checks done (BS01) | 96.9% | 92.8% | 100.0% |
| Fire risk assessments done (BS02) | 99.5% | 90.2% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 37.5 | 23.0 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (1,317 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://a2dominion.co.uk/about-us/tsm.
Regulator's grades
The regulator has not published a grade for this landlord yet (grading started in April 2024).
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Spelthorne | 5,292 | 83% | 5 |
| Ealing | 2,810 | 10% | 1 |
| Hounslow | 2,215 | 9% | 2 |
| Hillingdon | 1,561 | 8% | 0 |
| Bromley | 1,136 | 6% | 1 |
| Oxford | 1,035 | 8% | 0 |
| Winchester | 974 | 9% | 1 |
| Westminster | 793 | 3% | 3 |
| Harrow | 792 | 7% | 3 |
| Slough | 780 | 7% | 2 |
| Hammersmith and Fulham | 618 | 2% | 1 |
| Elmbridge | 501 | 7% | 0 |
| West Berkshire | 496 | 5% | 0 |
| Runnymede | 491 | 8% | 3 |
| Chichester | 478 | 5% | 1 |
54 more areas
| Reading | 333 | 3% | 1 |
| Windsor and Maidenhead | 319 | 4% | 0 |
| Cherwell | 285 | 3% | 0 |
| Wandsworth | 267 | 1% | 0 |
| Croydon | 255 | 1% | 0 |
| Rushmoor | 254 | 3% | 0 |
| Camden | 246 | 1% | 0 |
| South Oxfordshire | 213 | 2% | 0 |
| Wiltshire | 196 | 1% | 0 |
| Surrey Heath | 193 | 5% | 0 |
| Tower Hamlets | 173 | 0% | 0 |
| Brent | 168 | 1% | 0 |
| Tandridge | 165 | 4% | 0 |
| Guildford | 148 | 2% | 0 |
| Hackney | 143 | 0% | 0 |
| West Oxfordshire | 141 | 2% | 0 |
| Richmond upon Thames | 136 | 1% | 0 |
| Crawley | 124 | 1% | 0 |
| Newham | 117 | 0% | 0 |
| Horsham | 104 | 1% | 0 |
| Wokingham | 98 | 1% | 0 |
| Mole Valley | 98 | 2% | 0 |
| Reigate and Banstead | 80 | 1% | 0 |
| East Hampshire | 79 | 1% | 1 |
| Waverley | 78 | 1% | 0 |
| Bexley | 72 | 0% | 0 |
| Bracknell Forest | 60 | 1% | 0 |
| Barnet | 57 | 0% | 0 |
| Eastleigh | 53 | 1% | 0 |
| Kensington and Chelsea | 53 | 0% | 0 |
| Sutton | 53 | 0% | 0 |
| Lambeth | 51 | 0% | 0 |
| Enfield | 48 | 0% | 0 |
| Havering | 41 | 0% | 0 |
| Swindon | 38 | 0% | 0 |
| Basingstoke and Deane | 37 | 0% | 0 |
| Southampton | 34 | 0% | 0 |
| Waltham Forest | 34 | 0% | 0 |
| Southwark | 31 | 0% | 0 |
| Lewisham | 28 | 0% | 0 |
| Wealden | 27 | 0% | 0 |
| Milton Keynes | 21 | 0% | 0 |
| Vale of White Horse | 20 | 0% | 0 |
| Woking | 12 | 0% | 0 |
| Greenwich | 12 | 0% | 0 |
| Tunbridge Wells | 11 | 0% | 0 |
| Eastbourne | 9 | 0% | 0 |
| Buckinghamshire | 8 | 0% | 0 |
| Tonbridge and Malling | 5 | 0% | 0 |
| Kingston upon Thames | 5 | 0% | 0 |
| Fareham | 3 | 0% | 0 |
| Lewes | 2 | 0% | 0 |
| Hart | 1 | 0% | 0 |
| Watford | 1 | 0% | 0 |
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- A2Dominion Homes
- A2Dominion Housing Options
- A2Dominion South
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.