Curo Group (Albion): how does this landlord perform?
Curo Group (Albion) owns 13,114 social homes in 6 English local authority areas (31 March 2026), most of them in Bath and North East Somerset (9,695). In 2024/25, 70.3% of its tenants were satisfied with the overall service (England median 71.8%), up from 68.0% in 2023/24; 1.6% of homes did not meet the Decent Homes Standard; 90.8% of routine repairs were done within its target. Regulator's consumer grade: C1 (30 July 2025). Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 70.3% | 68.0% | 71.8% |
| Satisfied with repairs (TP02) | 73.6% | 70.4% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 67.7% | 65.4% | 69.5% |
| Home is well maintained (TP04) | 71.8% | 69.4% | 71.9% |
| Home is safe (TP05) | 77.6% | 76.2% | 77.6% |
| Landlord listens and acts (TP06) | 60.4% | 59.0% | 61.6% |
| Satisfied with complaints handling (TP09) | 34.1% | 32.9% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 55.5% | 56.6% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 1.6% | 0.2% | 0.5% |
| Non-emergency repairs within target (RP02) | 90.8% | 66.8% | 82.5% |
| Emergency repairs within target (RP02) | 99.2% | 99.6% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 97.1 | 91.9 | 53.9 |
| Stage one complaints answered in time (CH02) | 86.3% | 83.1% | 89.9% |
| Gas safety checks done (BS01) | 100.0% | 98.3% | 100.0% |
| Fire risk assessments done (BS02) | 100.0% | 99.1% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 100.6 | 83.2 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (1,068 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://www.curo-group.co.uk/about-us/what-we-do/our-serv....
Regulator's grades
| Consumer standards (C1–C4) | C1, 30 July 2025 |
|---|---|
| Governance (G1–G4) | G1, 30 July 2025 |
| Financial viability (V1–V4) | V2, 28 October 2026 |
| Latest engagement | Stability Check (28 October 2026) |
Other landlords covered by the same judgement: Curo Places Limited.
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Bath and North East Somerset | 9,695 | 76% | 70 |
| Bristol | 1,208 | 3% | 4 |
| South Gloucestershire | 724 | 4% | 8 |
| North Somerset | 670 | 6% | 3 |
| Wiltshire | 659 | 2% | 1 |
| Somerset | 158 | 0% | 2 |
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Curo Group (Albion)
- Curo Places
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.