Welwyn Hatfield Borough Council: how does this landlord perform?
Welwyn Hatfield Borough Council is a council landlord with 8,817 homes (Tenant Satisfaction Measures 2024/25). In 2024/25, 65.2% of its tenants were satisfied with the overall service (England median 71.8%), up from 59.7% in 2023/24; 1.7% of homes did not meet the Decent Homes Standard; 85.0% of routine repairs were done within its target. Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 65.2% | 59.7% | 71.8% |
| Satisfied with repairs (TP02) | 69.1% | 61.4% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 68.0% | 56.4% | 69.5% |
| Home is well maintained (TP04) | 68.0% | 53.6% | 71.9% |
| Home is safe (TP05) | 76.7% | 60.3% | 77.6% |
| Landlord listens and acts (TP06) | 59.3% | 42.3% | 61.6% |
| Satisfied with complaints handling (TP09) | 24.3% | 26.2% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 56.7% | 40.6% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 1.7% | 1.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 85.0% | 93.9% | 82.5% |
| Emergency repairs within target (RP02) | 98.8% | 99.4% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 101.0 | 70.2 | 53.9 |
| Stage one complaints answered in time (CH02) | 74.6% | 54.6% | 89.9% |
| Gas safety checks done (BS01) | 99.8% | 99.9% | 100.0% |
| Fire risk assessments done (BS02) | 100.0% | 100.0% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 28.6 | 28.3 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (601 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://www.welhat.gov.uk/tsm.
Regulator's grades
The regulator has not published a grade for this landlord yet (grading started in April 2024).
Where it owns homes
| Area | Homes | Share of the area's social homes |
|---|---|---|
| Welwyn Hatfield | 8,850 | 65% |
Council homes by district, 31 March 2025 (Live Table 116).
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.