South Yorkshire Housing Association: how does this landlord perform?
South Yorkshire Housing Association owns 5,125 social homes in 13 English local authority areas (31 March 2026), most of them in Sheffield (1,995). In 2024/25, 77.1% of its tenants were satisfied with the overall service (England median 71.8%), down from 78.6% in 2023/24; 0.0% of homes did not meet the Decent Homes Standard; 89.9% of routine repairs were done within its target. Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 77.1% | 78.6% | 71.8% |
| Satisfied with repairs (TP02) | 78.7% | 78.7% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 77.7% | 77.1% | 69.5% |
| Home is well maintained (TP04) | 77.2% | 80.2% | 71.9% |
| Home is safe (TP05) | 80.8% | 82.5% | 77.6% |
| Landlord listens and acts (TP06) | 70.0% | 67.0% | 61.6% |
| Satisfied with complaints handling (TP09) | 39.3% | 45.9% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 64.1% | 61.4% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.1% | 0.5% |
| Non-emergency repairs within target (RP02) | 89.9% | 82.9% | 82.5% |
| Emergency repairs within target (RP02) | 99.6% | 100.0% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 63.5 | 48.6 | 53.9 |
| Stage one complaints answered in time (CH02) | 80.3% | 67.1% | 89.9% |
| Gas safety checks done (BS01) | 100.0% | 99.9% | 100.0% |
| Fire risk assessments done (BS02) | 99.8% | 100.0% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 85.3 | 91.3 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (602 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://www.syha.co.uk/who-we-are/how-were-doing/tenant-s....
Regulator's grades
The regulator has not published a grade for this landlord yet (grading started in April 2024).
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Sheffield | 1,995 | 4% | 0 |
| Rotherham | 1,190 | 5% | 0 |
| Doncaster | 514 | 2% | 0 |
| Barnsley | 414 | 2% | 0 |
| North East Derbyshire | 292 | 3% | 0 |
| Chesterfield | 275 | 3% | 0 |
| North Yorkshire | 222 | 1% | 0 |
| Wakefield | 127 | 0% | 0 |
| High Peak | 34 | 1% | 0 |
| Derbyshire Dales | 23 | 1% | 0 |
| Bolsover | 19 | 0% | 0 |
| Bassetlaw | 16 | 0% | 0 |
| Mansfield | 4 | 0% | 0 |
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Alliance Housing Association (South Yorkshire)
- South Yorkshire Housing Association
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.