Bournville Village Trust: how does this landlord perform?
Bournville Village Trust owns 3,759 social homes in 3 English local authority areas (31 March 2026), most of them in Birmingham (2,605). In 2024/25, 76.7% of its tenants were satisfied with the overall service (England median 71.8%); 0.0% of homes did not meet the Decent Homes Standard; 63.6% of routine repairs were done within its target. Regulator's consumer grade: C1 (24 September 2025). Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 76.7% | 76.7% | 71.8% |
| Satisfied with repairs (TP02) | 77.2% | 79.5% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 73.2% | 74.9% | 69.5% |
| Home is well maintained (TP04) | 77.8% | 78.5% | 71.9% |
| Home is safe (TP05) | 77.5% | 81.6% | 77.6% |
| Landlord listens and acts (TP06) | 60.8% | 61.1% | 61.6% |
| Satisfied with complaints handling (TP09) | 30.8% | 35.8% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 59.0% | 61.6% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 63.6% | 65.2% | 82.5% |
| Emergency repairs within target (RP02) | 99.1% | 97.0% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 59.5 | 51.3 | 53.9 |
| Stage one complaints answered in time (CH02) | 96.3% | 94.6% | 89.9% |
| Gas safety checks done (BS01) | 100.0% | 100.0% | 100.0% |
| Fire risk assessments done (BS02) | 100.0% | 100.0% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 28.7 | 29.8 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (843 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://www.bvt.org.uk/about-us/how-are-we-performing/.
Regulator's grades
| Consumer standards (C1–C4) | C1, 24 September 2025 |
|---|---|
| Governance (G1–G4) | G1, 24 September 2025 |
| Financial viability (V1–V4) | V2, 24 September 2025 |
| Latest engagement | Inspection (24 September 2025) |
Other landlords covered by the same judgement: Bournville Works Housing Society Limited.
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Birmingham | 2,605 | 2% | 0 |
| Telford and Wrekin | 841 | 5% | 0 |
| Blaby | 313 | 7% | 0 |
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Bournville Village Trust
- Bournville Works Housing Society
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.