Cottsway Housing Association: how does this landlord perform?
Cottsway Housing Association owns 5,970 social homes in 9 English local authority areas (31 March 2026), most of them in West Oxfordshire (4,511). In 2024/25, 84.9% of its tenants were satisfied with the overall service (England median 71.8%), down from 87.1% in 2023/24; 0.0% of homes did not meet the Decent Homes Standard; 69.9% of routine repairs were done within its target. The regulator has not yet given it a consumer grade. Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 84.9% | 87.1% | 71.8% |
| Satisfied with repairs (TP02) | 86.6% | 86.8% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 84.9% | 84.2% | 69.5% |
| Home is well maintained (TP04) | 86.1% | 85.0% | 71.9% |
| Home is safe (TP05) | 89.2% | 89.4% | 77.6% |
| Landlord listens and acts (TP06) | 73.6% | 79.3% | 61.6% |
| Satisfied with complaints handling (TP09) | 41.9% | 52.9% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 68.9% | 74.4% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.1% | 0.5% |
| Non-emergency repairs within target (RP02) | 69.9% | 64.0% | 82.5% |
| Emergency repairs within target (RP02) | 100.0% | 99.9% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 54.5 | 8.1 | 53.9 |
| Stage one complaints answered in time (CH02) | 100.0% | 97.6% | 89.9% |
| Gas safety checks done (BS01) | 100.0% | 100.0% | 100.0% |
| Fire risk assessments done (BS02) | 100.0% | 100.0% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 12.4 | 46.9 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (1,040 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported.
Regulator's grades
| Consumer standards (C1–C4) | not graded yet |
|---|---|
| Governance (G1–G4) | G1, 26 November 2025 |
| Financial viability (V1–V4) | V1, 28 October 2026 |
| Latest engagement | Stability Check (28 October 2026) |
Other landlords covered by the same judgement: Cottsway 2.
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| West Oxfordshire | 4,511 | 53% | 0 |
| Cotswold | 509 | 7% | 0 |
| Cheltenham | 189 | 2% | 0 |
| Tewkesbury | 188 | 2% | 0 |
| Wiltshire | 179 | 1% | 0 |
| Swindon | 164 | 1% | 0 |
| Wychavon | 87 | 1% | 0 |
| Gloucester | 81 | 1% | 0 |
| Stroud | 62 | 1% | 0 |
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Cottsway 2
- Cottsway Housing Association
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.