The Guinness Partnership: how does this landlord perform?
The Guinness Partnership owns 65,201 social homes in 146 English local authority areas (31 March 2026), most of them in Cheshire East (5,552). In 2024/25, 67.7% of its tenants were satisfied with the overall service (England median 71.8%), up from 67.1% in 2023/24; 0.2% of homes did not meet the Decent Homes Standard; 78.3% of routine repairs were done within its target. Regulator's consumer grade: C1 (29 April 2026). Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Satisfied with the overall service (TP01) | 67.7% | 67.1% | 71.8% |
| Satisfied with repairs (TP02) | 71.3% | 69.3% | 73.6% |
| Satisfied with time taken for the last repair (TP03) | 68.8% | 67.7% | 69.5% |
| Home is well maintained (TP04) | 70.1% | 69.5% | 71.9% |
| Home is safe (TP05) | 76.2% | 77.4% | 77.6% |
| Landlord listens and acts (TP06) | 60.2% | 59.0% | 61.6% |
| Satisfied with complaints handling (TP09) | 33.1% | 33.0% | 35.5% |
| Satisfied with anti-social behaviour handling (TP12) | 63.0% | 62.1% | 59.5% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.2% | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 78.3% | 75.0% | 82.5% |
| Emergency repairs within target (RP02) | 88.4% | 90.7% | 94.9% |
| Stage one complaints per 1,000 homes (CH01) | 56.1 | 49.3 | 53.9 |
| Stage one complaints answered in time (CH02) | 74.6% | 98.7% | 89.9% |
| Gas safety checks done (BS01) | 100.0% | 100.0% | 100.0% |
| Fire risk assessments done (BS02) | 98.9% | 98.4% | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 159.9 | 88.6 | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (6,672 responses in 2024/25); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://www.guinnesspartnership.com/.
Regulator's grades
| Consumer standards (C1–C4) | C1, 29 April 2026 |
|---|---|
| Governance (G1–G4) | G1, 29 April 2026 |
| Financial viability (V1–V4) | V2, 29 April 2026 |
| Latest engagement | Inspection (29 April 2026) |
Other landlords covered by the same judgement: Guinness Housing Association Limited.
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Cheshire East | 5,552 | 21% | 18 |
| Milton Keynes | 4,259 | 14% | 3 |
| Havant | 3,800 | 33% | 11 |
| Manchester | 3,236 | 5% | 15 |
| Hammersmith and Fulham | 2,827 | 10% | 129 |
| Sheffield | 2,353 | 4% | 3 |
| Rochdale | 2,119 | 10% | 4 |
| Gloucester | 1,485 | 15% | 0 |
| Hillingdon | 1,452 | 7% | 9 |
| Hackney | 1,433 | 3% | 15 |
| Stockport | 1,327 | 7% | 3 |
| Oldham | 1,153 | 5% | 2 |
| Cornwall | 973 | 3% | 2 |
| Wiltshire | 926 | 3% | 7 |
| Derby | 879 | 4% | 2 |
131 more areas
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Registered providers in this group
- Guinness Housing Association
- The Guinness Partnership
The regulator's group look-up tool places these registered providers in this group; the group reports Tenant Satisfaction Measures for all of them.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.