Heart of Medway Housing Association: how does this landlord perform?
Heart of Medway Housing Association owns 1,231 social homes in 5 English local authority areas (31 March 2026), most of them in Medway (692). It is not in the regulator's 2024/25 Tenant Satisfaction Measures. Regulator's consumer grade: C1 (30 July 2025). Source: Regulator of Social Housing.
Tenant Satisfaction Measures: 2023/24 and 2024/25
| Measure | 2024/25 | 2023/24 | England median 2024/25 |
|---|---|---|---|
| Homes not meeting the Decent Homes Standard (RP01) | 0.2% | — | 0.5% |
| Non-emergency repairs within target (RP02) | 57.1% | — | 82.5% |
| Emergency repairs within target (RP02) | 94.5% | — | 94.9% |
| Gas safety checks done (BS01) | 100.0% | — | 100.0% |
| Fire risk assessments done (BS02) | 100.0% | — | 100.0% |
| Anti-social behaviour cases per 1,000 homes (NM01) | 13.3 | — | 36.0 |
Satisfaction measures come from the landlord's own tenant survey (sample size not given); management measures from its own records. Median across the 353 landlords that reported. The landlord's own TSM publication: https://mhs.org.uk/about-us/our-performance/how-our-custo....
Regulator's grades
| Consumer standards (C1–C4) | C1, 30 July 2025 |
|---|---|
| Governance (G1–G4) | G1, 30 July 2025 |
| Financial viability (V1–V4) | V1, 30 July 2025 |
| Latest engagement | Inspection (30 July 2025) |
C1 = the landlord meets the consumer standards; C2 = some weaknesses; C3 = serious failings; C4 = very serious failings. Governance and viability apply to housing associations only. An asterisk (C1*) marks a grade given in an inspection within a group. Source: regulatory judgements table, 28 October 2026.
Where it owns homes
| Area | Homes | Share of the area's social homes | Failing Decent Homes |
|---|---|---|---|
| Medway | 692 | 6% | 17 |
| Maidstone | 345 | 3% | 6 |
| Dartford | 122 | 1% | 2 |
| Gravesham | 71 | 1% | 1 |
| Swale | 1 | 0% | 0 |
Housing association homes by local authority, 31 March 2026 (Statistical Data Return).
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.