Who owns the social housing in Elmbridge?
Elmbridge has 6,850 social homes owned by 21 landlords: the council owns 96 (31 March 2025) and housing associations and other registered providers 6,754 (31 March 2026). The largest is Paragon Asra Housing with 4,960 (72%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Elmbridge) ranges from 60.7% (A2Dominion Housing Group) to 67.7% (Metropolitan Housing Trust). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Elmbridge
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Paragon Asra Housing | 4,960 (72%) | 0 | 64.8% | 0.0% | 84.1% | 97.4 | C1 |
| A2Dominion Housing Group | 501 (7%) | 0 | 60.7% | 0.2% | 73.9% | 199.9 | not graded |
| Southern Housing | 406 (6%) | 0 | 63.0% | 0.4% | 72.9% | 98.2 | C2 |
| The Whiteley Homes Trust | 311 (5%) | 0 | — | — | — | — | not graded |
| Metropolitan Housing Trust | 241 (4%) | 9 | 67.7% | 2.9% | 83.4% | 115.7 | C2 |
| Walton-on-Thames Charity | 125 (2%) | 0 | — | — | — | — | not graded |
| Elmbridge Council council | 96 (1%) | — | — | — | — | — | not graded |
| Transform Housing & Support | 45 (1%) | 0 | — | — | — | — | not graded |
| YMCA St Paul's Group | 44 (1%) | 0 | 61.7% | 0.0% | 75.7% | 74.4 | not graded |
| Hastoe Housing Association | 31 (0%) | 1 | 63.9% | 0.4% | 80.3% | 46.9 | C2 |
| Progress Housing Group | 19 (0%) | 0 | 76.3% | 0.1% | 84.0% | 71.2 | not graded |
| Thames Ditton Homes | 15 (0%) | 0 | — | — | — | — | not graded |
| London & Quadrant Housing Trust | 14 (0%) | 0 | 53.5% | 1.6% | 71.1% | 125.5 | C2 |
| Heylo Housing Registered Provider | 11 (0%) | 0 | — | — | — | — | not graded |
| Kingston upon Thames Churches Housing Association | 11 (0%) | 0 | — | — | — | — | not graded |
* Housing associations only, homes in Elmbridge (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
6 smaller landlords with fewer than 10 homes here (20 homes)
Bespoke Supportive Tenancies, Sanctuary Housing Association, Karibu Community Homes, Peabody Trust, Stonewater, Advance Housing and Support
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 91% of the social homes in Elmbridge belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in South East.