Who owns the social housing in King's Lynn and West Norfolk?
King's Lynn and West Norfolk has 10,325 social homes owned by 24 landlords: the council owns 173 (31 March 2025) and housing associations and other registered providers 10,152 (31 March 2026). The largest is Freebridge Community Housing with 7,122 (69%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only King's Lynn and West Norfolk) ranges from 61.8% (Amplius Living) to 89.8% (Housing 21). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in King's Lynn and West Norfolk
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Freebridge Community Housing | 7,122 (69%) | 84 | 66.0% | 0.9% | 57.1% | 50.3 | C2 |
| Broadland Housing Association | 887 (9%) | 1 | 62.3% | 0.1% | 81.5% | 64.8 | C2 |
| Amplius Living | 693 (7%) | 4 | 61.8% | 1.4% | 67.4% | 114.4 | C2 |
| Flagship Housing | 331 (3%) | 0 | 75.6% | 1.4% | 72.9% | 84.9 | not graded |
| Hastoe Housing Association | 176 (2%) | 0 | 63.9% | 0.4% | 80.3% | 46.9 | C2 |
| King's Lynn and West Norfolk Council council | 173 (2%) | — | — | — | — | — | not graded |
| Sanctuary Housing Association | 148 (1%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
| Platform Housing Group | 145 (1%) | 0 | 64.6% | 0.1% | 62.3% | 72.9 | not graded |
| Housing 21 | 122 (1%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Places for People Group | 103 (1%) | 1 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| Anchor Hanover Group | 96 (1%) | 19 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Oak Housing | 82 (1%) | 0 | — | — | — | — | not graded |
| Orbit Group | 71 (1%) | 0 | 65.6% | 0.5% | 67.4% | 87.0 | not graded |
| Progress Housing Group | 42 (0%) | 0 | 76.3% | 0.1% | 84.0% | 71.2 | not graded |
| Stonewater | 39 (0%) | 0 | 61.8% | 0.1% | 74.6% | 106.0 | C2 |
4 more landlords
| Saffron Housing Trust | 30 (0%) | 0 | 74.0% | 0.1% | 66.3% | 77.9 | C1 |
| YMCA Norfolk | 19 (0%) | 0 | — | — | — | — | not graded |
| Auckland Home Solutions | 11 (0%) | 0 | — | — | — | — | not graded |
| First Priority Housing Association | 11 (0%) | 0 | — | — | — | — | not graded |
* Housing associations only, homes in King's Lynn and West Norfolk (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
5 smaller landlords with fewer than 10 homes here (24 homes)
Lincolnshire Rural Housing Association, West Norfolk Housing Company, V & F Homes, Muir Group Housing Association, The Papworth Trust
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 97% of the social homes in King's Lynn and West Norfolk belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in East of England.