Who owns the social housing in Norwich?
Norwich has 20,290 social homes owned by 30 landlords: the council owns 14,130 (31 March 2025) and housing associations and other registered providers 6,160 (31 March 2026). The largest is Norwich City Council with 14,130 (70%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Norwich) ranges from 62.3% (Broadland Housing Association) to 75.6% (Flagship Housing); the council: 71.1%. England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Norwich
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Norwich City Council council | 14,130 (70%) | — | 71.1% | 0.3% | 87.1% | 65.3 | C1 |
| Broadland Housing Association | 1,953 (10%) | 1 | 62.3% | 0.1% | 81.5% | 64.8 | C2 |
| Places for People Group | 1,035 (5%) | 33 | 64.3% | 0.1% | 47.1% | 29.2 | C1 |
| Orbit Group | 822 (4%) | 3 | 65.6% | 0.5% | 67.4% | 87.0 | not graded |
| Flagship Housing | 565 (3%) | 0 | 75.6% | 1.4% | 72.9% | 84.9 | not graded |
| Norwich Housing Society | 301 (1%) | 13 | — | — | — | — | not graded |
| Orwell Housing Association | 262 (1%) | 0 | 69.2% | 0.2% | 62.0% | 52.2 | not graded |
| Clarion Housing Group | 248 (1%) | 0 | 63.7% | 0.6% | 76.3% | 52.7 | C2 |
| Anchor Hanover Group | 155 (1%) | 3 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| YMCA Norfolk | 154 (1%) | 0 | — | — | — | — | not graded |
| Saffron Housing Trust | 152 (1%) | 0 | 74.0% | 0.1% | 66.3% | 77.9 | C1 |
| Great Hospital | 124 (1%) | 0 | — | — | — | — | not graded |
| Housing 21 | 73 (0%) | 0 | 89.8% | 0.0% | 97.3% | 12.9 | C1 |
| Norwich Consolidated Charities | 69 (0%) | 0 | — | — | — | — | not graded |
| Sanctuary Housing Association | 51 (0%) | 0 | 63.9% | 0.2% | 69.6% | 114.0 | C1 |
6 more landlords
| Habinteg Housing Association | 46 (0%) | 0 | 67.2% | 0.2% | 78.8% | 36.9 | C2 |
| The Stuart Court Memorial Charity | 29 (0%) | 9 | — | — | — | — | not graded |
| Progress Housing Group | 28 (0%) | 0 | 76.3% | 0.1% | 84.0% | 71.2 | not graded |
| Home Group | 26 (0%) | 0 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| Stonewater | 25 (0%) | 0 | 61.8% | 0.1% | 74.6% | 106.0 | C2 |
| Rotary House For The Deaf | 20 (0%) | 0 | — | — | — | — | not graded |
* Housing associations only, homes in Norwich (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
9 smaller landlords with fewer than 10 homes here (22 homes)
Solo Housing (East Anglia), Golden Lane Housing, Dimensions (UK), Moat Homes, MTD Housing, Southern Housing, Richmond Housing Partnership, London & Quadrant Housing Trust, bpha
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 97% of the social homes in Norwich belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in East of England.