Who owns the social housing in Surrey Heath?
Surrey Heath has 4,240 social homes owned by 23 landlords: the council owns 11 (31 March 2025) and housing associations and other registered providers 4,229 (31 March 2026). The largest is Accent Group with 2,936 (69%). Among the bigger landlords here, the share of tenants satisfied with the overall service in 2024/25 (each landlord's whole stock, not only Surrey Heath) ranges from 60.7% (A2Dominion Housing Group) to 73.3% (Vivid Housing). England median: 71.8%. Source: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25.
Landlords in Surrey Heath
| Landlord | Homes here | Failing Decent Homes here* | Satisfied overall (TP01) | Not decent, whole stock (RP01) | Repairs on time (RP02) | Complaints per 1,000 (CH01) | Consumer grade |
|---|---|---|---|---|---|---|---|
| Accent Group | 2,936 (69%) | 0 | 64.1% | 0.0% | 81.3% | 72.2 | not graded |
| Metropolitan Housing Trust | 405 (10%) | 3 | 67.7% | 2.9% | 83.4% | 115.7 | C2 |
| Vivid Housing | 257 (6%) | 0 | 73.3% | 0.0% | 60.5% | 92.0 | not graded |
| A2Dominion Housing Group | 193 (5%) | 0 | 60.7% | 0.2% | 73.9% | 199.9 | not graded |
| Clarion Housing Group | 86 (2%) | 0 | 63.7% | 0.6% | 76.3% | 52.7 | C2 |
| Aster Group | 77 (2%) | 0 | 79.1% | 0.1% | 84.0% | 48.2 | C1 |
| Anchor Hanover Group | 74 (2%) | 12 | 86.1% | 0.0% | 78.5% | 46.0 | C3 |
| Stonewater | 38 (1%) | 0 | 61.8% | 0.1% | 74.6% | 106.0 | C2 |
| Golden Lane Housing | 25 (1%) | 0 | 78.8% | 0.0% | 96.5% | 40.5 | C1 |
| Legal & General Affordable Homes | 18 (0%) | 0 | 79.6% | 0.0% | 86.1% | 26.8 | C1* |
| Waythrough | 17 (0%) | 0 | — | — | — | — | not graded |
| Bespoke Supportive Tenancies | 17 (0%) | 0 | 67.9% | 5.8% | 83.0% | 67.3 | not graded |
| Progress Housing Group | 15 (0%) | 0 | 76.3% | 0.1% | 84.0% | 71.2 | not graded |
| Home Group | 14 (0%) | 0 | 68.2% | 0.1% | 75.3% | 68.4 | C2 |
| Heylo Housing Registered Provider | 13 (0%) | 0 | — | — | — | — | not graded |
3 more landlords
| The Field Lane Foundation | 12 (0%) | 0 | — | — | — | — | not graded |
| Transform Housing & Support | 11 (0%) | 0 | — | — | — | — | not graded |
| Surrey Heath Council council | 11 (0%) | — | — | — | — | — | not graded |
* Housing associations only, homes in Surrey Heath (31 March 2026); councils report Decent Homes for their whole stock (RP01). Other columns cover each landlord's whole stock (TSM 2024/25). England medians: satisfied 71.8%, not decent 0.5%, repairs on time 82.5%, complaints 53.9 per 1,000. “—” means the landlord did not report this measure (landlords with fewer than 1,000 homes do not have to).
5 smaller landlords with fewer than 10 homes here (21 homes)
Southern Housing, Inclusion Housing Community Interest Company, Falcon Housing Association C.I.C, Sovereign Network Group, Advance Housing and Support
What the grades mean
The Regulator of Social Housing grades landlords on consumer standards (safety, repairs, complaints, tenant voice) from C1 (best) to C4 (serious failings). Grading started in April 2024, so many landlords have not been graded yet. 98% of the social homes in Surrey Heath belong to a landlord that reported Tenant Satisfaction Measures for 2024/25.
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.
Housing association homes are counted on 31 March 2026 (Statistical Data Return), council homes on 31 March 2025 (Live Table 116); the totals mix the two dates. Other areas in South East.