Moat Homes in Ashford
Moat Homes owns 693 social homes in Ashford (31 March 2026) — 8% of the district's 9,235, the 2nd largest of 30 landlords here. None of its homes here were recorded as failing the Decent Homes Standard. Across its whole stock, 67.2% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 4 of 12 other bigger landlords in Ashford scored higher. Source: Regulator of Social Housing.
Its homes in Ashford
| General needs (rented) | 439 |
|---|---|
| Supported housing | 7 |
| Housing for older people | 0 |
| Shared ownership and other low-cost home ownership | 247 |
| Failing the Decent Homes Standard (here) | 0 |
How it performs (whole landlord, 2024/25)
| Measure (all of Moat Homes's homes, not only Ashford) | Moat Homes | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 67.2% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 0.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 41.3% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 155.6 | 53.9 |
All Tenant Satisfaction Measures of Moat Homes, 2023/24 and 2024/25
Other bigger landlords in Ashford
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Housing 21 | 131 | 89.8% |
| English Rural Housing Association | 188 | 77.0% |
| West Kent Housing Association | 598 | 74.5% |
| Golding Homes | 149 | 68.6% |
| Orbit Group | 206 | 65.6% |
| Hyde Housing Association | 164 | 65.5% |
| Places for People Group | 122 | 64.3% |
| Accent Group | 179 | 64.1% |
| Clarion Housing Group | 406 | 63.7% |
| Southern Housing | 531 | 63.0% |
| Ashford Borough Council | 5,281 | 59.2% |
| Peabody Trust | 126 | 58.7% |
Where else Moat Homes owns homes
90 other areas, 19,814 social homes in total. Largest:
- Maldon 2,071 homes
- Medway 1,171 homes
- Swale 1,097 homes
- Sevenoaks 977 homes
- Dartford 947 homes
- Merton 935 homes
- Tonbridge and Malling 859 homes
- Greenwich 799 homes
- Canterbury 690 homes
- Mid Sussex 663 homes
- Gravesham 653 homes
- Bexley 624 homes
- Croydon 619 homes
- Tunbridge Wells 594 homes
- Crawley 535 homes
All landlords in Ashford · Moat Homes: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.